10
Refund
You can only perform a refund on a transaction that has already been submitted for
reimbursement.
1.
From the Desktop screen
Debit / Credit
icon
Refund.
2.
If refunds have been password protected on your terminal, or this is a debit
card refund, you must:
a)
Enter a
Supervisor ID
.
b)
Enter the
Supervisor Password
.
3.
Enter the
dollar amount
.
4.
Select one of the following payment methods:
Insert
,
Swipe
,
Contactless
or
Manual Entry
.
Insert credit or debit card / swipe credit card
a)
The customer enters their
PIN
. Go to step 5.
Contactless credit or debit card
a)
The customer
taps
their contactless-enabled card on the screen. Go to step 5.
Manual credit card
a)
Enter the
account number
.
b)
Enter the
expiry date
. This is four digits in length.
c)
Enter the
CVD number
. This can be up to four digits in length. Go to step 5.
5.
Press
Continue
.
6.
You can
REPRINT
the receipt or
FINISH
to complete the refund and the receipts print.
Transaction recall
The following instructions access any transactions that were performed in the current open
batch. This option recalls a transaction so that you can view or void an existing transaction. If a
day close has been completed, you cannot recall transactions prior to the day close.
1.
From the Desktop screen
Transaction Recall
icon.
2.
Select one of the following:
Recall by trace #
a)
Enter the
trace number
that you want to recall. Go to step 3.
Debit refunds are disabled by default. If you wish to activate debit refunds on your
terminal, please call the TD Merchant Solutions Help Desk at
1-800-363-1163
.
This option can also be used to complete an open pre-authorization. You must have
pre-authorizations enabled on your terminal to have this functionality. Pre-authorization
transactions are covered in our
Pre-authorization Guide
