9
Phone or Mail purchase
These instructions are used for purchases where the card is
not
present. If the card is present
at purchase, see
Credit card purchase
. If you use the incorrect purchase transaction you
could incur extra charges.
1.
From the Desktop screen
Phone / Mail Purchase
icon
.
If you have both Phone Orders and Mail Orders enabled, you will have the
option to select which one you want to use:
PHONE
or
.
2.
Enter the
invoice number
(if enabled).
3.
Enter the
dollar amount
.
4.
Enter the
account number
.
5.
Enter the
expiry date
.
6.
If this is a phone order, enter the
CVD
.
7.
Enter customer's
house number
(if enabled).
8.
Enter the customer's
postal code
(if enabled).
9.
The screen shows that the transaction is completed with an authorization number
and the receipts print.
10.
You can
REPRINT
the receipt or
FINISH
the transaction.
Void
This option recalls a transaction so that you can void it. The following instructions can access
any transactions that were performed in the current open batch. If a day close has been
completed, you cannot recall transactions prior to the day close. If a day close has been
performed you must do a refund, not a void.
1.
From the Desktop screen
Void
icon.
2.
Enter the
trace #
from the receipt of the transaction to be voided.
3.
Confirm that the transaction is to be cancelled
.
4.
If this is a debit card, the customer inserts their card and enters their
PIN
.
5.
The screen shows that the transaction is completed with an approved message and the
receipts print.
6.
You can
REPRINT
the receipt or
FINISH
the transaction.
•
There are risks performing transactions when the credit card is not present. Ensure
that you perform all of the available security checks for phone / mail purchases.
•
These transactions can be password protected.