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Insert card
a)
The customer inserts their credit card.
b)
The customer enters their
PIN
and presses
OK
.
c)
The screen shows that authorization number, the transaction total and
the receipts print. Go to step 5.
Swipe card
a)
Swipe the credit card.
b)
The customer indicates if the card is
<Other Card>
or
UnionPay
press
OK
. Select Visa for MasterCard and American Express cards as well.
If
<Other Card>
is selected go to step C.
If
UnionPay
is selected, enter the
PIN
and press
OK
. The customer may
bypass the PIN but if it is requested again, they
must
enter it.
c)
Perform a fraud check on the card and signature.
d)
Verify the card info with what is on the terminal screen and press
OK
.
Go to step 5.
Tap
a)
The customer
taps
their contactless-enabled credit card on the
contactless card reader. The customer may be required to insert or
swipe their card in some cases. Go to step 5.
Manually enter card
There is an inherent fraud risk for manually entered transactions. Please see
page 7 for more information.
a)
Enter the
account number
and press
OK
.
b)
Enter the
expiry date
and press
OK
.
c)
Enter the
CVD number
and press
OK
. This number is generally located on
the back of the credit card. This can be an optional step depending on
your settings.
d)
If prompted, indicate if the card was present for the transaction (
Yes
or
No
). Go to step 5.
5.
The screen shows that authorization number, the transaction total and the
receipts print.
If the card was swiped or manually entered, the customer
must
sign the signature
field on the merchant copy.
If it is a UnionPay transaction, the customer may be required to sign the receipt.
Review the receipt to see if a signature is requested.
If you don’t accept UnionPay cards, you will not see step b. Go to step c.
ENTER
AMOUNT
RECEIPTS
SWIPE CARD
MANUALLY
ENTER CARD
ENTER # and
EXP. DATE
ENTER CVD?
(optional)
IMPRINT CARD
MESSAGE
FINISHED
ENTER PIN
INSERT CARD
TAP CARD
CONFIRM
AMOUNT
PAYMENT
METHOD
Sale (debit card)
Use these instructions to process a debit card purchase on the terminal.
1.
Tap the
Sale
icon.
2.
Enter the
total dollar amount
for the sale and press
Enter
.
3.
The customer confirms the dollar amount (
Yes
or
No
).
Tips (optional)
4.
The customer selects a
tip option
and presses
OK
.
5.
The customer confirms the total amount (
Accept
or
Change
).
Payment method
6.
Perform one of the following payment methods:
Insert
,
Swipe
or
Tap
. The
swipe option will be displayed, but it is not allowed for a debit sale.
Insert card
a)
The customer inserts their debit card. Go to step 7.
Tap
b)
The customer
taps
their contactless-enabled debit card on the contactless
card reader. The customer may be required to insert or swipe their card
in some cases. Go to step 10.
Summary of Contents for Desk 5000
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