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Call for authorization
Sometimes, due to a communication or security issue, a transaction cannot or should not be
completed. See the list of messages and events below that will cause you to call for authorization.
Note:
You must call for authorization for
every
force post transaction performed on your terminal.
Whenever
Action
…the card number on
the screen does not
match the number
embossed on the card.
1.
Press the
Cancel
key and call for a voice authorization
immediately.
2.
Request a
CODE 10
authorization. In this situation,
you may be dealing with a fraudulent card and
CODE 10
will alert the financial institution to this
possibility.
…the cardholder
signature on the receipt
does not match the
signature on the reverse
of the card.
1.
Call for a voice authorization.
2.
Request a
CODE 10
authorization. The financial
institution will be able to advise whether or not
the correct individual is using the card. They will
also tell you how to proceed.
…you have any doubts
about the validity of a
card or a transaction.
1.
Call for a voice authorization.
2.
Request a
CODE 10
authorization. The financial
institution will be able to advise whether or not
the correct individual is using the card. They will
also tell you how to proceed.
Applications on the TD Desk 5000
The TD Desk 5000 can accept a wide range of third-party applications to meet your business
needs. These applications are very similar in idea to the applications on your smart phone.
For example, if you want to accept gift cards after your initial terminal setup, you would
have to:
1.
Sign up for the appropriate program with the application provider.
2.
Contact TD Merchant Solutions to enable it and have the application
downloaded to your terminal.
3.
To learn more about which applications are accepted, review the application
creator’s documentation.
Once downloaded to your terminal, these applications are accessed outside the
standard TD Desk 5000 menus.
Note: If you accept gift cards it will appear as a payment option during a Sale.
Summary of Contents for Desk 5000
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