TD Desk 5000, Quick Start Manual

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About this Guide
This Guide provides an introduction to your TD Desk 5000 for both standalone and
semi-integrated terminal modes and covers hardware functionality, performing financial
transactions, administration features and troubleshooting. For more information regarding
its use and available features, please review the TD Desk 5000 Merchant Guide .
Merchant Welcome Kit Contents
Quick Start Guide Pamphlets
• How to Help Prevent Fraud
• Payment Card Industry Data
• If you have a problem or
concern
Information sheets
• What you need to know about
chargebacks
• Payment card industry data
security standard (PCI DSS)
Miscellaneous
• Paper rolls (3 + 1 in the terminal)
• Cleaning card and instructions
• Card acceptance decals (Visa®,
MasterCard®, Discover®,
American Express®, Interac®
Direct Payment, UnionPay®, etc.)
The TD Desk 5000
The terminal is solely for you, the Merchant. You will use the terminal to initiate transactions
for customer’s using credit or debit cards. Depending on your settings, some card types
may not be accepted by your terminal. To learn how to use UnionPay cards, please review the
TD Desk 5000 Merchant Guide .
The TD Desk 5000 has two versions: a standalone terminal or a semi-integrated terminal.
The only physical diff erence between the two are the idles screens. Please see the following
to help you identify which terminal you have.
Standalone Terminal
The standalone terminal requires that you
enter the transaction information into the
terminal and then the customer enters their
payment information on the terminal. It has
only one mode so you will not see an icon in
the top-right corner.
For more information on the standalone
terminal, see page 2.
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ADMIN LANGUAGE