Taylor K-8000, User Manual, Page: 18 / 100

1-8 TTi
®
Colorimeter User’s Manual
Part 1 General Information
CONTACTING TAYLOR TECHNOLOGIES
General Office: 410-472-4340
Our business hours are 8:00 a.m.–4:45 p.m. (Eastern Time), Monday through Friday,
except major holidays.
Customer Service: 800 -TEST KIT (837-8548)
Customer service representatives are available 8:00 a.m.–5:00 p.m. for application-
specific advice, to open an account, place an order, inquire about order status, or
report a problem with a shipment. If you require more advanced technical assistance,
your call or e-mail will be forwarded to the appropriate resource. You may also leave
us a voice-mail or e-mail message at anytime.
Exchanges and credits are only considered within 30 days of shipment.
Please check
your order upon receipt and notify us immediately if there is any problem. To
assure the quality of our chemistries, we do not resell reagents returned to us. For this
reason they cannot be returned for credit, unless the reagents were shipped in error
by Taylor or their quality was compromised before they were shipped. To apply for an
exchange or credit under these mitigating circumstances, you will need to know the
lot number located on the lower left-hand corner of the reagent label.
Technical 800 -TEST KIT (837-8548)
Assistance: General assistance for TTi
®
Colorimeter owners is available Monday through Friday
from 8:00 a.m. – 4:45 p.m. Eastern Time, except major holidays, from Taylor Technol-
ogies’ customer service group by calling 800-TEST KIT (837-8548). Outside normal
business hours you may record a message for us by using the same toll-free number,
or you can leave an e-mail message using customerservice@taylortechnologies.com.
877 -TEST KIT (837-8548)
Help specifically related to the TTi
®
Colorimeter Series PC App is available
9:00 a.m.–5:00 p.m. (Pacific Time), Monday through Friday (except major holidays),
from Taylor Technologies’ programmers. Online guidance may be found at
www.taylorsoftwaresupport.com. Enter through the TTi
®
Colorimeter portal.
E-mail: customerservice@taylortechnologies.com
Fax: 410-771-4291
Mailing Address:
Taylor Technologies, Inc.
31 Loveton Circle
Sparks, Maryland 21152
USA
Corporate Website: www.taylortechnologies.com
Here you will find product descriptions, including test instructions, potential interfer-
ences, and Safety Data Sheets; video product demonstrations; high- and low-resolution
product photography; and articles of interest to water analysts. While online, you may
apply for an open-terms account, place an order, or post a question for our staff.
Software Website: www.taylorsoftwaresupport.com
This site is dedicated to supporting Taylor software products only. Enter through the
TTi
®
Colorimeter portal.
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