Taylor C801, Operating Instructions Manual

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36 C801/C801R/F802/P802/C803/C803R/C804 Troubleshooting Guide
Section 7 Troubleshooting Guide
PROBLEM PROBABLE CAUSE REMEDY
1. Grill will not heat. a. Circuit breaker is tripped. a. Reset the circuit breaker.
b. Master Power Switch (reset) is in
the OFF position.
b. Place the Master Power Switch in
the ON position.
c. Master Power Switch is faulty. c. Contact a service technician.
d. A cook mode button has not been
pressed. The grill is still in the
IDLE mode.
d. Press the appropriate cook mode
button (COOK ONLY or COOK &
STAGE).
2. One heat zone will not heat.
(A fault message will be
displayed.) a. Heater is faulty. a. Contact a service technician.
b. The thermocouple is faulty. b. Contact a service technician.
c. Thermo overload is faulty. c. Contact a service technician.
4. One heat zone is overheating.
(The cook display will be blank
and illuminated in red.) a. Thermocouple is faulty. a. Contact a service technician.
5. The upper cook surface will not
stay in the raised position. a. Defective springs. a. Contact a service technician.
6. Product is under-cooked,
overcooked, or cooking unevenly. a. Release material sheet is worn. a. Replace the release material
sheet.
b. The adjustable platen handle is in
the wrong position.
b. Place the adjustable platen handle
in the correct position
(2 oz. or 4 oz.).
c. Heat zone is not heating. c. Contact a service technician.
d. Upper cook surface has carbon
build-up.
d. Closing procedures must be
followed to remove carbon
build-up.
e. An incorrect item was placed on
the lower cook surface (example:
4 oz. patty placed in 2 oz. cook
position).
e. Place the item on the proper lower
cook surface.