39
C801/C801R/F802/P802/C803/C803R/C804
Troubleshooting Guide
After Hours Service Call Protocol
Note: The “Checklist Before Calling the Taylor Company Call Center” form must be completed before
starting the “After Hours Service Call Protocol” side of the form.
1. Name
5. Serial Number
2. Company
6. Phone Number
3. Grill or Frosty Machine Issue
7. City, State
4. Wendy's Corp. Assigned Site Number
8. Are you a Taylor Technician?
1.
Is this a meat cooking issue?
a.
If yes, go to question #2 for 2 oz. meat or question #3 for 4 oz. meat.
b.
If no, is it regarding grill operations/controls?
1.
If yes: go to question 4.
2.
If no: a follow up service call will be made the next business day.
2.
2 oz. Meat Cooking Issue
a.
Do you have one platen that will cook 2 oz. meat?
1.
If yes: a service call will be dispatched the next business day.
2.
If no: an emergency call will be dispatched.
3.
4 oz. Meat Cooking Issue
a.
Do you have one platen that will cook 4 oz. meat?
1.
If yes: a service call will be dispatched the next business day.
2.
If no: an emergency call will be dispatched.
4.
Grill Operations / Controls
a.
Does the grill respond to controls
…
change modes, turn off, turn on?
b.
If no:
1.
Go to the back of the grill and pull white switch outward and see how many of the two red lights are
lit. If one or none light up, go to main breaker panel and turn both grill breakers off and then back on.
Check grill and make sure both lights are lit. If both are lit, go to next step. If not, call your local
maintenance person or electrician to find out root cause of power loss at grill.
2.
Do a hard reset by leaving the white switch pulled out and both red lights lit for one full minute (60
seconds). Push the white switch back inward. The two red lights should go out. Restart the grill.
c.
Is grill working properly now?
1.
If yes: the store will be called the next business day to resolve any further points.
2.
If no: an emergency call will be dispatched.
5.
Calls that will receive a follow up the next business day.
a.
Meat quality issues with meat temperatures above 175
°
F (79
°
C).
b.
Issues effecting a single platen. (Cook cycle interrupt, platen comes up too fast, platen won't open, etc.)
c.
Requests for grill parts. (Release sheets are ordered with food order and smallwares are ordered from
Kitchen Equipment Supplier - KES.)
Summary of Contents for C801
Page 2: ......
Page 60: ...Model C801 071488 23 5 09 ...
Page 61: ...Model C801 071488 28 5 09 ...
Page 62: ...Model C801R 072260 23 5 09 ...
Page 63: ...Model C801R 072260 28 5 09 ...
Page 64: ...Model F802 072333 23 5 09 ...
Page 65: ...Model F802 071559 28 5 09 ...
Page 66: ...Model P802 071860 23 5 09 ...
Page 67: ...Model P802 071860 28 5 09 ...
Page 68: ...Models C803 C803R 072159 23 5 09 ...
Page 69: ...Model C803 072159 28 5 09 ...
Page 70: ...Model C804 073137 23 5 09 ...