EN
48
14
TROUBLESHOOTING
Problem
Tip
No power.
Check if the AC cord is properly connected.
Unplug the AC cord once, and wait for 5-10 seconds and then plug it in again.
No sound or picture.
Check if the connected TV is turned on.
Check if the connections are made securely and correctly.
Check whether the connected TV or other device supports HDCP. (This unit will not
output a video signal unless the other device supports HDCP.)
However, even on a non-HDCP-complient TV or other display devices, non-copyrighted
contents can be output correctly by setting “HDCP Auto” to “On”. (p.45)
Check whether the output format of this unit (HDMI FORMAT) matches the supported
input format of the other connected device.
Press and hold
[
k
(pause)]
on the front panel for 5 seconds to change the setting back
to its default.
No reaction to the remote control.
Connect the unit to the power outlet.
Point the remote control at the unit.
Insert the batteries with the correct polarity.
Insert new batteries in the remote control.
Is “LOCKED” displayed in the panel display? If so, remote control operations are locked.
Unlock the remote control. (p.47)
Is “Power On Play” function enabled? If so, open the disc tray to temporarily disable the
function, then set “Power On Play” to “Off”. (p.35)
No audio / video signal on the display device
via HDMI cable.
If the unit is connected to an unauthorized display device with an HDMI cable, the audio /
video signal may not be output.
Perform an HDMI cable hotplug, wherein you disconnect the HDMI cable from the TV
and this unit and then reconnect it to both the devices while they are powered on.
Ensure that your HDMI cable is certified.
No high-definition video signal on the TV
screen.
Does the disc contain high-definition video? High-definition video is not available when
the disc does not contain it.
Does the TV support high-definition video? High-definition video is not available when
the TV does not support it.
No audio signal from the loudspeakers of the
TV screen.
Assign the audio input of the TV to the corresponding video input.
Ensure that the TV's speakers are turned on in the TV menu.
No audio signal from the loudspeakers of the
audio system.
Turn on the audio system.
Set the audio system to the correct external audio input.
Increase the volume level of the audio system.
Distorted picture.
Sometimes a small amount of picture distortion may appear. This is not a malfunction.
Completely distorted picture or black / white
picture with Blu-ray Disc™ / DVD.
Make sure the disc is Region compatible or otherwise compatible with this unit.
No sound or distorted sound.
Adjust the volume.
Check if speakers are connected correctly.
Check the HDMI connections.
Check the settings in “Audio Out” menu.
Picture freezes momentarily during playback.
Check the disc for fingerprints / scratches and clean with a soft cloth wiping from center
to outer edge.
Clean the disc.
Others
