Troubleshooting
User guide
116
Received data which has not yet
been printed is overwritten with
new data.
`
If an optional serial interface is
installed: Check that the correct
busy protocol (e.g. XON XOFF)
is set in the menu
Serial inter-
face, protocol
, see
Protocol
(Protocol)
, (page 71).
`
Check the interface cable, see
section
Connecting the printer
,
(page 9)
and
Interfaces
,
(page 157).
A print job exceeds the paper
width with the automatic paper
width detection active.
`
Cancel the print job or load sui-
table paper, see also
Automatic
paper width detection (APW)
,
(page 106).
If this message appears although
the loaded paper is wide enough,
consult the technical service.
The printer prints at lower speed.
`
No action required.
When this message comes up
even in a “cold” printer, please
contact your technical service.
The ribbon misses, is damaged
and blocked or a non-genuine rib-
bon is installed.
`
Only use genuine ribbon cas-
settes of the manufacturer.
During the process of ini-
tialization after powering
on, the printer checks if a
ribbon cassette is
installed. It also checks
during the execution of a
print job the operative-
ness of the ribbon cas-
sette. These functions
mandatory require the
use of the manufacturers
original ribbon cassettes
Accessories
, (page 167).
`
Replace the ribbon.
`
Check that the print head carria-
ge moves easily.
Message
Possible cause
Corrective action
Overrun Error
Paperwidth Error
Press Online
Head Hot
Check Ribbon
STOP
