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TalkSwitch User Manual
Problem:
The Auto Attendant answers calls before any of the extensions ring.
This is a problem for those TalkSwitch users who wish to have their local
extensions ring before the Auto Attendant picks up incoming calls.
• Check the 'Extensions to ring on incoming call before Auto Attendant
answers' setting in the Call Handling tab in the 'Inbound Calls' folder. It
may be that the number of rings after which the Auto Attendant is set to
answer calls is set too low. (More specifically, check to see if the Auto
Attendant is set to answer calls before the extensions are set to begin ringing
in the extensions to ring on incoming call section.)
Problem:
The Auto Attendant is transferring calls to the wrong extension.
•
Verify which extension jacks your devices (phones, faxes) are attached to.
Problem:
The Auto Attendant answers calls, but does not transfer them to the
extensions.
•
Make sure your extensions are plugged into the extension jacks on the back
panel of TalkSwitch (instead of your telephone wall jacks).
Music-on-Hold:
Problem:
Callers hear music and 'ringing' when the Auto Attendant transfers
their call to an extension.
•
You have an audio device plugged into TalkSwitch, but have not enabled
(turned on) the Music-on-Hold feature found on the Auto Attendant tab in
the Inbound Calls folder.
Problem:
Callers hear music and a beeping sound when put on hold at an
extension.
•
You have an audio device plugged into TalkSwitch, but have not enabled
(turned on) the Music-on-Hold feature found on the Auto Attendant tab in
the Inbound Calls folder.
Problem:
Callers hear a 'Please Hold' message and then total silence when the
Auto Attendant transfers their call to an extension.
•
You have enabled (turned on) the Music-on-Hold feature, but have not
attached an audio device to TalkSwitch.
Problem:
Callers hear only silence when put on hold at an extension.
•
You have enabled (turned on) the Music-on-Hold feature, but have not
attached an audio device to TalkSwitch.
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