Placing 'out-of-office' calls from a Local Extension:
To place a call to an out-of-office telephone number from a Local Extension you
must first access an available line by choosing a Hunt Group (9, 81-88) at the
internal dial tone. Restrictions to specific Line Hunt Groups can be configured per
extension. Your extension can also be configured to Directly Access a specific line
(i.e. when a handset is picked up, you will hear the Telephone Company dial tone
(not TalkSwitch's) and can dial an outside telephone number as usual).
If you have Direct Line Access enabled for a Local Extension, you will need to dial
‘Flash’ then ‘4’ before dialing any extensions.
3.2.2 Receiving calls at a Local Extension
To receive calls at a Local Extension, simply pick up the extension's handset when
the extension rings. If the call went through the Auto Attendant to the extension and
it has call screening enabled (configured on the Local extension and Ring Group
pages), you have the choice of accepting the call by pressing or, re-routing the call
to it’s ‘Answer at ext.’ Call Cascade options by pressing or hanging up.
Call Pick Up/Call Grab :
To intercept a call that is ringing at another Local Extension
before the Auto
Attendant has engaged,
pick up your handset and at the TalkSwitch internal
dial tone, dial 9. This will route the call to your Local Extension. It is
important to note, however, that you cannot "Grab" calls ringing at other
extensions once the Auto Attendant has answered the call. If you are in the middle
of a call and want to connect to another caller calling in, press ‘flash’ to place the
first caller on hold, then dial 9 to connect to the second caller. Once you are
finished the second call or you would like to return to the first caller, press 'flash'
'7'.
3.2.3 Placing calls on Hold at a Local Extension
To Place calls on hold:
To place callers on hold, press 'flash'. Follow the same procedure to take callers
off immediate hold. If you have multiple callers on hold or in queue at your
extension, you can press 'flash' '7' to retrieve callers on a first in / first out basis.
If you use the ‘Hold’ button on your phone, you will not be able to access any of the
TalkSwitch features while the caller is on hold. Also, if you have Music-on-hold
enabled, the caller will not hear music while they are on hold.
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