Transferring calls on parallel connected phones:
Calls answered on a parallel connected phone can be transferred to any
TalkSwitch extension or voice mailbox. If you want to transfer the caller, simply
key in the 'Transfer Prefix
', then after you hear 2 ‘beeps’, enter the
extension or voice mailbox number then hang up. You cannot announce a caller
to the transferred extension, but if you do stay on the line, you will be in a
‘conference call’ state. You can hang up at any time.
If you transfer a call from a parallel connected phone and then hang up, the
extension will ring the number of times selected for that extension. If the
extension is not answered within the specified number of rings, the call will be
handled according to that extension’s Call Cascade actions.
When a phone in parallel with Talkswitch is off-hook, you will notice that the
corresponding line light will flicker very rapidly to indicate the line is occupied.
TalkSwitch will not barge in on a call when that line is in use.
You have the ability to change the Transfer Prefix to
instead of
. You may
need to change the prefix if the default prefix conflicts with another device or service.
To change the Transfer Prefix, open the configuration software and change the setting
in the Manual Transfer tab under
'
Options
'
.
3.2.9 External modem telephone line access
If your external modem has been attached to TalkSwitch as an extension, you can
configure it to access your telephone lines in one of two ways:
1.
Direct Line Access:
You can give the extension to which your modem is
attached 'Direct Access' to one of your telephone lines (i.e. you don't have to
dial 9, or any other Hunt Group to access an outside line). This can be a use-
ful option if you don’t want to change your dial-up options for the modem.
2.
Hunt Group Restriction:
If you have decided to use a telephone and modem
on the same extension, 'Direct Access' may not be the best solution.
TalkSwitch extensions with 'Direct Access' immediately connect to one of
your lines when you pick up the telephone's handset. Therefore, you are
unable to select a specific telephone line or use the extension for 'Intercom'
calls or to configure TalkSwitch.
To have your modem access a specific line or Hunt Group
:
Change your modem's 'Dial Properties' to include the intended Hunt Group (81-
88 or 9) followed by the letter 'w', before the 'Dial up Networking' telephone
number (e.g. 9w555-5555). Including the letter 'w' after your 'Dial out Access'
number instructs your modem to a) dial the access number 81-88 or 9, and b)
wait until it detects a dialtone, and then c) dial your 'Dial up Networking'
number.
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3.0
Using TalkSwitch
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