3.
Answer at ext. -
routing options when this extension 'rejects' a call.
With Remote Extensions you have the choice between two different Call
Screening methods, 'play accept/reject prompt' and 'play caller’s name first'.
Selecting 'play accept/reject prompt' will prompt the Remote Extension when
answered by stating “This is call forward”.
Selecting 'play caller’s name first'
will prompt callers to record their name. When you answer the call at the
extension, it will announce the caller (by playing their recording). After hear-
ing either message, the Remote Extension can choose to accept the call by
pressing
or reroute the call to the Call Cascade options on this tab by
either hanging up or pressing . Routing options include forwarding calls
to a Local Extension, Remote Extension, Extension Ring Group, built in
Voicemail, Announcement, Auto Attendant or hang up.
If you select ‘stay connected’ you will notice that the Call Cascade options are
greyed out. TalkSwitch can only control forwarded calls when prompting is
enabled. Also, if you use one of the prompted methods for this Remote
Extension, have Music-on-hold enabled, and are not using 3-way calling to
forward calls to this Remote Extension, the Call Cascade will be seamless to
the caller as they will only hear music throughout the entire process of
trying to locate you.
If a call is forwarded to a Remote Extension from a Call Cascade sequence and has
either ‘play caller’s name first’ or ‘play accept/reject prompt’ enabled, the Remote
Extension will hear “This is Call Cascade...” instead of “This is
Call Forward...”. This is
done so that you know when the call is rejected, it will send the caller to the next Call
Cascade option of the extension that forwarded the call and not follow the Remote
Extension’s ‘Answer at ext.’ Call Cascade options.
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