Tainet IPBX 230, User Manual

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Chapter 5 Feature Configuration
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Field Description
Waiting Music The music to be played before any agent answers the call.
Distribution Policy Ways of distributing calls to the agents in a queue:
Round Robin: take turns to ring each available agent.
Ring All: ring all available agents until one answer (default).
Least Recent: ring the agent that was least recently called
in this queue.
Fewest Calls: ring the agent with fewest completed calls in
this queue.
Random: ring the agents randomly.
User Group Select a usergroup for this queue.
Timeout Set a timeout period in seconds when no agent answers
the call.
The time must be longer than Timeout To Next Forward
of the extension, or the call will forward to an extension that
is set in Unavailable Call Forward in Extension of IP Phone.
Retry Time Set a waiting time in seconds to ring agents in the queue
again if the call is not answered.
Service Extension Set the representative number of this queue, e.g. a queue
named Support, and its service extension is 500. There are
three agents with extensions of 155, 157, and 166 in
Support. The Distribution Policy is set to Ring All. When a
customer calls the service extension 500 for Support,
extensions 155, 157 and 166 will all ring simultaneously.
Agent List Click ADD/DEL to select/remove agents belonged to this
queue. The left box lists the available agents, and the right
box shows the selected agents.