Tainet IPBX 230, User Manual

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IPBX 230 User’s Manual
xii
5.10.1 Add a Memo Call ............................................................................................................................. 89
5.10.2 Edit a Memo Call ............................................................................................................................. 89
5.10.3 Delete Memo Call ............................................................................................................................ 89
5.11 A
UTOMATIC
C
ALL
D
ISTRIBUTION
............................................................................................ 91
5.11.1 Set Agent Login and Logout ............................................................................................................ 91
5.11.2 Add an Agent or a Queue ................................................................................................................. 91
5.11.3 Edit an Agent or a Queue ................................................................................................................. 92
5.11.4 Delete an Agent or a Queue.............................................................................................................. 93
5.12 I
NTERACTIVE
V
OICE
R
ESPONSE
(IVR) .................................................................................... 95
5.12.1 Add a new IVR Menu ...................................................................................................................... 95
5.12.2 Edit an IVR Menu ............................................................................................................................ 96
5.12.3 Delete an IVR Menu ........................................................................................................................ 96
5.12.4 IVR Prompts Management............................................................................................................... 98
CHAPTER 6. EXAMPLE PROVISIONING .......................................................... 99
6.1 I
NTERNAL
E
XTENSION
C
ONFIGURATION
.................................................................................. 99
6.2 C
ASE
I: S
INGLE
-
SITE
C
ONFIGURATION
.................................................................................. 101
6.3 C
ASE
II: T
WO
-
SITE CONFIGURATION
..................................................................................... 103