T-Home Comfort Pro P 300, User Manual

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98
Team Functions Managing Calls in a Team
Using Busy Keys
g
When a call comes in for a team member, the LED for the programmed busy key flashes. You accept
the call by pressing the busy key. As opposed to the team key, the call here is taken on your own trunk key, so
that the called call number remains free. You can forward the accepted call to the team member (refer to
section Transferring on page 98).
Using Direct-call Keys
g
Via direct-call keys you can only make calls to team and trunk keys programmed with the same call
number. No calls are signalled to direct-call keys.
Enquiry, Toggling and Transferring
For information on how to use these functions, please also refer to the chapter entitled Enquiry, Toggling,
Transfer and Conference starting on page 73.
Within a team you can put a call on hold for enquiries or transfers. Calls on hold are indicated by the LED
flashing slowly on your telephone.
While the call is on hold you can make an enquiry call to another member in the team and transfer the call.
The following is a brief description of all call keys (trunk key, team key, busy key and direct-call key).
Enquiry Calls
Toggling
Transferring
g
Press the call key of the team member with whom you want to consult. The
original call is put on hold.
g
To toggle (i.e. switch back and forth between the two subscribers in the call),
press the key of the held subscriber.
G h
Announce the call transfer to the other team member and put the handset on
the hook. The call on hold is now transferred to the other team member.