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Appendix B Troubleshooting

1. How to solve the problem that I can neither play the recording files nor monitor the

recording in real time via IE10?

Currently, the IE10 under Win7 or Win8 operating system is integrated with media player12
which is not well compatible with the web. To solve the problem, you can replace it by media
player11 or below versions, or use other software such as realplayer (downloaded via

http://www.real.com/

).

2. Is ATP2410 standard 1U in height? Can it be fixed on the rack without pallet?

Yes. ATP2410 adopts the standard 1U design and can be fixed on the rack without pallet.

3. How many days of recording files can be stored in an ATP2410-24 machine equipped

with a 500G HD?

The table below illustrates the data calculated based on continuous 24-hour recording on all
24 channels.

Codec

Days

A-law 30

μ

-Law

30

ADPCM 63

G.729A 240

ATP2410 User Manual (Version 4.0.0.0)

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Summary of Contents for ATP2410-16

Page 1: ...ATP2410 Recording Server ATP2410 8 ATP2410 16 ATP2410 24 Analog Call Recording Server Version 4 0 0 0...

Page 2: ...3 DVD Writer 16 3 4 System Settings 17 3 4 1 System 18 3 4 2 Storage 19 3 4 3 Number 22 3 4 4 IP 25 3 4 5 Debugging Log 25 3 4 6 Alarm 27 3 4 7 Time 28 3 4 8 SNMP 29 3 4 9 Remote Update 30 3 4 10 WEB...

Page 3: ...3 Use Monitoring Tool 51 3 15 Alarm Info 51 3 15 1 SD Card Alarm 51 3 15 2 Disk Abnormal Alarm 52 3 15 3 Long Time No Recording Alarm 52 3 15 4 Channel Off line Alarm 52 3 15 5 RecSvr Abnormal Alarm...

Page 4: ...Revision History Version Date Comments Version 3 1 0 0 2016 7 Initial publication Version 4 0 0 0 2016 9 New Revision ATP2410 User Manual Version 4 0 0 0 Page iii...

Page 5: ...o modify IP address eliminating the need of PC and with the LED indicator to tell the state of channels and devices Also they provide the DLL and webservice interfaces for configuration and informatio...

Page 6: ...to a designated disk everyday once set Support the set of backup expires After the due time the backup files will be deleted automatically Recording Backup Automatically delete the earliest files when...

Page 7: ...ATP2410 recording device to manage all slave devices in the network Support auto backup of database Once set the system will regularly back up tables in the database External interfaces to database ca...

Page 8: ...rections For exact location of the buttons on the panel refer to 1 3 Product Appearance 2 The word Working in the main interface shall be Booting instead during the starting process 3 In the channel s...

Page 9: ...ATP2410 User Manual Version 4 0 0 0 Page 5...

Page 10: ...not available and you should check if there is something wrong with the connection Step 5 Modify the IP address through the configuration buttons on the recording server For detailed instructions refe...

Page 11: ...ion and customer information For detailed instructions refer to 3 6 Info Management 3 The detailed configurations and operations of the recording server will be introduced in Chapter 3 Instructions Sp...

Page 12: ...e 3 2 Main Interface with All Features For users owning all authorities all features in Figure 3 2 are available For other users only the authorized features are shown on this page All users can chang...

Page 13: ...hone and the phone which is connected to the recording line Station Station number corresponding to the channel If the station information exists in the database click it and you can see station infor...

Page 14: ...base click one and you can see the customer information interface as below Figure 3 4 Customer Info Pop up If there are stations and corresponding station information existing in the database click on...

Page 15: ...items Monitored Phone Station and Remarks in Figure 3 6 have the same values as those in the Channel State Interface Other items are explained in the table below Item Description Rec Direction Sets c...

Page 16: ...set 3 3 Recoding Options Recording options include three parts Recording Inquiry Recording Parameters and DVD Writer The part Recording Inquiry provides multiple items for users to find the needed rec...

Page 17: ...ID CalleeID Used as a condition to filter recoding files Just enter the number you want to query Played Whether the recording file has been played There are three options Unlimited Yes No and the defa...

Page 18: ...deleted and cannot be played Play Download the recording file to local If the icon in the Download column is grey it indicates that the file has been deleted and cannot be downloaded Refer to 3 13 FT...

Page 19: ...ding Never stop recording since the recording service starts Voltage after call connection To select this option you have to enable the polarity reversal feature first If this option is selected the r...

Page 20: ...t to 1 if the time interval between the detection of and 1 is larger than 5s the key combination will be regarded as invalid and not start the recording Only if each interval between every two key pre...

Page 21: ...available Click Connect DVD to check whether the DVD writer is connected to ATP2410 Click Query DVD to check whether there is a disk in the DVD writer Click Calculate Data to check whether the availa...

Page 22: ...ported Input Gain Default Recording Volume Sets the gain of the recording volume Range of value 7 6 a value greater than 0 denotes volume increasing while a value less than 0 denotes volume decreasing...

Page 23: ...e of 5000 Noise Threshold Sets the threshold value to judge noises for the Barge in detector The default value is 100 000 API Function and Event Output Sets whether to output API function call informa...

Page 24: ...information in HD See Figure 3 17 Figure 3 17 Keep Current Info Click either OK or Cancel and the recording server will prompt a dialog box asking you to confirm the formatting operation See Figure 3...

Page 25: ...t Output in 3 4 1 System Configuration to Output None if the log output feature is enabled Users can do the following configurations for the disks in Figure 3 20 Item Description Reserved Block Space...

Page 26: ...tion of the recording file saved to the designated FTP It must be a path already existing on the FTP Username Password Username and password for the designated FTP having the access and file upload au...

Page 27: ...Area Code Sets whether to regard the number as area code If checked as long as a remote number matches this number it will be regarded as a toll call Otherwise it will be regarded as a local call Pref...

Page 28: ...following the settings After configuration click Save to save the above settings into the database click Close to cancel the settings The settings will not go into effect until you reboot the recordin...

Page 29: ...k Save to save the settings click Reset to restore the configurations Due to the change of IP address the current WEB connection may fail and you should access the recording management software again...

Page 30: ...eeds this value no more log files will be created 1 means unlimited Max Logs to be Saved Sets the max number of logs to be saved When the number of log files exceeds this value the earliest created lo...

Page 31: ...case the recording service RecSvr goes abnormal and is not recovered Channel Off line Alarm Interval Alarm interval in case the voice channel is off line and not recovered Disk Abnormal Alarm Interva...

Page 32: ...ount sending the alarm e mails We suggest you apply a specialized mail account to send alarm e mails Password Password of the mail account sending the alarm e mails As this password is plaintext we su...

Page 33: ...ime zone Synchronize with NTP Enables the feature to synchronize the time with NTP NTP Server Address IP address used to synchronize the time with NTP Period Time period to synchronize the time with N...

Page 34: ...t the port of the WEB page service according to your requirement The default value is 80 3 5 User Management Figure 3 32 User Management Interface See Figure 3 32 for the user management interface The...

Page 35: ...Add New User The table below explains the above items in Figure 3 33 Item Descriptions User Name User name displayed on the user management interface It is also the login name of the user User Passwor...

Page 36: ...this column on the menu and enter the operating log interface to obtain the detailed operations of each WEB user File Deletion Users with this authority can delete the queried recording files on the...

Page 37: ...t all available items in the current page Uncheck All means to cancel all selections in the current page Inverse means to uncheck the selected items and check the unselected 3 6 Info Management Figure...

Page 38: ...tions The table below explains the above items in Figure 3 37 Item Description Batch Add When this item is checked you can import up to 400 pieces of station information from a local CSV table to the...

Page 39: ...n info modification interface The configurations on this interface are the same as those on the station adding interface Figure 3 39 Modify Station Info Besides users can do the following operations o...

Page 40: ...ation of all customers in the system including customer name company department position telephone e mail remarks and so on Users can add modify delete and export customer information on this page Cli...

Page 41: ...stomer information from a local CSV table to the database at a time An Excel file can be saved as a CSV file Only when the table complies with the pattern shown in Figure 3 42 can it be imported In ba...

Page 42: ...42 Excel Pattern for Customer Batch Adding After configuration click OK to save the above settings into the database The newly added customers will be displayed in the list in Figure 3 40 Click Close...

Page 43: ...the form of a CSV table facilitating the backup of customer information Delete Delete checked customers Check All means to select all available items in the current page Uncheck All means to cancel a...

Page 44: ...tion To choose Longer than or Shorter than you should enter the exact time length in the edit box calculated by s Once set only the qualified recordings will be counted CallerID CalleeID Filter accord...

Page 45: ...3 46 for the operating log interface It shows the detailed operations of the WEB users as well as the start and stop status of RecSvr and RecMonitor helping the administrator to get the thorough infor...

Page 46: ...he password you are required to login again On this interface you can only change your own password If you forget your current password turn to the administrator for help 3 10 Database Management Data...

Page 47: ...ementary information about the table state When the Table State column shows Abnormal the Remarks column will provide you with detailed information Remarks Users can also do the following configuratio...

Page 48: ...nfigurations 3 10 2 Database Restore Figure 3 50 Database Restore Interface See Figure 3 50 for the Database Restore interface The above list shows the time point of the database backup To restore the...

Page 49: ...to add a new device Another way to add a new device to the list is to click the Search button at the bottom of the list in Figure 3 52 However only those devices in the same network segment will be f...

Page 50: ...column to obtain the statistics reports for each slave device Refer to 3 7 Statistics Report for detailed descriptions Logs You can click the hyperlink Logs under the Inquiry column to query the opera...

Page 51: ...devices under centralized management at one time tick the checkbox before the devices in Figure 3 52 and click the Restart Service or Restart System button This feature is important especially for pa...

Page 52: ...dified The IP address of the device which works as a master in the centralized management for the current recording server Master IP After configuration click Save to save the above settings into the...

Page 53: ...le below Item Description yymmdd_hhmmssmmm Recording start time yymmdd indicates year month and date hhmmssmmm indicates hour minute second and millisecond ch Recording channel number numbered from 1...

Page 54: ...and click Tools Internet Options Security Tab then click Custom Level and enable Initialize and script ActiveX controls not marked as safe for scripting Figure 3 60 Prompt Set Security Level After se...

Page 55: ...nnel Being Monitored 3 14 3 Use Monitoring Tool Figure 3 66 Monitoring Plug in The monitoring tool is displayed as a blue icon in the system tray Right click the icon and the operating interface will...

Page 56: ...cent sounds is 100ms 3 15 3 Long Time No Recording Alarm Alarm Content Long Time No Recording at Night Alarm Message Long time no recording at night Warning Tone 2 short sounds A short sound lasts 50m...

Page 57: ...larm Message DEVICE a b is Off Line a indicates the device IP address while b indicates the device number Warning Tone 1 long sound A long sound lasts 100ms 3 15 7 Database Damage Alarm Alarm Content...

Page 58: ...CM 32kbps Distortion 2 Frequency response 300 3400Hz 3dB Signal to noise ratio 38dB Maximum System Capacity Up to 24 channels Power Requirements 19V DC 1A Maximum power consumption 19W Impedance Input...

Page 59: ...w versions or use other software such as realplayer downloaded via http www real com 2 Is ATP2410 standard 1U in height Can it be fixed on the rack without pallet Yes ATP2410 adopts the standard 1U de...

Page 60: ...No 3756 Nanhuan Road Binjiang District Hangzhou P R China 310053 Tel 86 571 88860561 Fax 86 571 88850923 Wechat QR Code Scan the QR code below to add us on Wechat Technical Support Tel 86 571 8886457...

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