Figure 3-8 Recording Query Results
The recording query results include
Channel No.
,
Call Direction
,
Missed Call
or not,
CallerID
,
DTMF
,
CalleeID
,
Recording Start Time
,
Recording Length
,
Station No.
,
Station
Name
,
Customer Phone
,
Remarks&Sign
and
Add Customer Info
of each recording item. On this
interface, users can do the following operations:
Operation
Description
Export the query results to Excel. Due to the upper limit of Excel 2003, the recording
server only supports exporting up to 65535 items. A prompt will pop up once the
number of items you export exceeds 65535.
Export
Play the recording file. See
Figure
3-9
for the player interface. The icon in the
Play
column has three colors:
blue indicates that the recording file has not been played; orange indicates it has
been played; and grey indicates it has been deleted and cannot be played.
Play
Download the recording file to local. If the icon in the
Download
column is grey, it
indicates that the file has been deleted and cannot be downloaded. Refer to
for the rule of the system to name the downloaded recording file.
Download
Click ‘Station’ Link
See corresponding station information in the prompt.
Click ‘Customer’
Link
See corresponding customer information in the prompt.
Click
‘Remarks&Sign’
Link
Modify the remarks, and mark the recording file to be important, retain or both.
Add Customer Info
Add the corresponding customer number to this column. If the icon is green, click it
to add; if the icon is grey, it indicates the customer number is unavailable or has
been added.
The recording file player interface:
Figure 3-9 Recording File Player Interface
Note: If your current browser fails to play the audio file as it can not well support the playing plugin,
please change to another browser and try again.
ATP2410 User Manual (Version 4.0.0.0)
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