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Connection Diagram

Music In Volume

Control

Analog
Line in

Overflow

(optional)

Power Supply

12 V AC

PBX

Route all incoming
calls to ATT 2000

Connect
ATT 2000
to Analog
extensions

ATT 2000

Wall

Adaptor

Summary of Contents for ATT 2000

Page 1: ......

Page 2: ...ts inside Static Discharge Warning The discharge of electrostatic energy that accumulates on the surface of human body or other surfaces can disrupt the working of ATT 2000 or damage the electronic co...

Page 3: ...stallation 6 Functional Check 7 Operating Basics 8 Programming the Unit 10 General Programming Rules 11 User Programs 12 Audiotex menus 31 Installer Programs 39 Default Prompts 54 Specifications 55 St...

Page 4: ...operating status of the unit When the ATT 2000 is powered ON the green colored POWER lamp blinks a few times rapidly glows steady for 1 second and then flashes on off indicating normal operation The...

Page 5: ...ion Diagram Music In Volume Control Analog Line in Overflow optional Power Supply 12V AC PBX Route all incoming calls to ATT 2000 Connect ATT 2000 to Analog extensions ATT 2000 Connection Diagram Wall...

Page 6: ...rt the weight of the unit Also make sure that the screws are driven securely into the wall Then hang the unit onto the screws Precautions Do not install this unit where it would be subjected to Direct...

Page 7: ...from the PBX is faulty Once the unit picks up and answers the call listen to the voice message and adjust the volume if necessary The Volume control is located on the rear panel of the unit As long as...

Page 8: ...that are dialed while the DAY NIGHT HOLIDAY greeting is being played If no digits are dialed till the greeting is over the unit transfers the call to the Day or Night operator depending on the current...

Page 9: ...plan is not available during the NIGHT mode and HOLIDAY mode Recording space The unit has 4 minutes of recording space available totally on each port for the Default prompts the DAY NIGHT and HOLIDAY...

Page 10: ...o the ATT 2000 by dialing the extension to which it is connected The unit picks up the call and starts playing the DAY NIGHT HOLIDAY greeting At any time while the greeting is being played press the s...

Page 11: ...digits as soon as all the digits are entered The key is not to be used for terminating the entry sequence for these programs All 1xx and 3xx program numbers are for programming values and 2xx and 4xx...

Page 12: ...Night Operator Extension 114 214 Set Real Time 115 215 Set Office hours Day hours 116 216 Prompt Extension while Transferring 117 217 Record Listen to Main Greeting 118 218 Record Listen to Night Gre...

Page 13: ...nsion List 110 Delete Invalid Extension 111 5 No of rings for No Answer 112 Reroute on Busy Extension 113 Night Holiday Operator Extension 114 Real Time 115 0000 0000 Day Night hours 116 0 Prompt Exte...

Page 14: ...s mode the unit transfers the call to an extension if it returns a ring signal If that extension is busy or invalid the appropriate message is played back to the caller Fully supervised In this mode t...

Page 15: ...l hear Two zero Two 0 6 sec silence One Program 103 Single Digit Dialing Plan See the Audiotex section also The user has the option of allowing access to a group of extensions by dialing a single digi...

Page 16: ...med You will hear for the example on previous page Two Zero Three 0 6 sec silence One 0 6 sec silence One Two Seven Star One Two Five Five 0 6 sec silence Two 0 6 sec silence Three Two Nine One 0 6 se...

Page 17: ...s not prompted as it is an indicator of the end of the string Program 105 Fax Extensions The user may program multiple extensions as Fax extensions These extensions may be of different lengths For exa...

Page 18: ...ero Five The at the end is not prompted as it is an indicator of the end of the string Program 106 Invalid Leading digits All extensions with these leading digits are treated as invalid extensions exc...

Page 19: ...valid extensions that may be stored are 84 extensions of 2 digits or 63 extensions of 3 digits or 50 extensions of 4 digits or 42 extensions of 5 digits After all the available space for the valid ext...

Page 20: ...is invalid Press to enter the next extension The entire list of extensions may be entered one after the other without waiting for any response from the unit Press to terminate the programming Length...

Page 21: ...eciding that there is no answer at that extension The ring signal has a very specific cadence and any response not matching the ringing sequence of that PBX are taken as answered and the caller is con...

Page 22: ...t Holiday mode is enabled and the unit is put into the Night Holiday mode of operation and a caller needs to reach the operator either because he got a busy extension or he dialed an invalid extension...

Page 23: ...d for a different mode of operation depending on the time of the day During the DAY mode of operation the Single Digit dialing plans are in use and the operator is the DAY Operator as programmed under...

Page 24: ...le enter 116 1 Default value 0 Program 216 Listen to the currently programmed value The unit prompts Two One Six 0 6 sec silence Zero Program 117 Day Greeting To record the DAY greeting ATT 2000 has a...

Page 25: ...218 After the NIGHT greeting is played back the unit prompts with Enter program number indicating that it is ready to accept the next input If a digit is input while the NIGHT greeting is playing the...

Page 26: ...er does not press any digit the main greeting of the Primary Language is played b PRIMARY Mode In this mode you may record the Greetings and the prompts in the 2 languages but select either of them as...

Page 27: ...lot program may also be enabled in a single Language environment if you want new callers to be transferred to the Operator with the shortest possible delay when they do not know the extension number T...

Page 28: ...out the year and the DD 07 signifies the day of the week where Monday 01 Saturday 06 Sunday 07 Similarly to program Saturday as the Weekend Holiday you should enter 0006 where the DD 06 signifies Satu...

Page 29: ...t If a digit is input while the greeting is playing the unit terminates the greeting playback and accepts the dialed digit as the first digit of the next program number Program 126 Ghost Call Check En...

Page 30: ...listen to the current value You will hear Two Two Six 0 6 sec silence Zero Program 199 Store Default values Store all User default values in the non volatile memory This program takes about 3 seconds...

Page 31: ...user s responsibility to match the programming for the single digit dialing plan with the options being played back to the caller in the DAY greeting and the sub menu prompts and the sub menu prompt s...

Page 32: ...ling plan for digit 5 At the main menu if the caller presses 6 the menu message no 11 is played This recording has no sub menus In the above example main menu message is Level 1 the sub menu messages...

Page 33: ...ict dialing timer value When a Level 2 message is playing if any digit other than 0 or 9 is dialed the unit checks if any sub menus are enabled and whether the dialed digit has a matching sub menu ent...

Page 34: ...rompt When there is no further recording space available an existing message may be re recorded till it fills up the same amount of space that it had occupied earlier There is no provision to delete a...

Page 35: ...re about our products press 4 for the company directory press 5 for our address press 6 To reach the operator dial 0 or stay on the line Transfer to Sales Transfer to Accounts Transfer to Tech Support...

Page 36: ...ections de conduite veuillez composer le num ro Un pour notre adresse veuillez composer le num ro Deux ou attendez pour l assistance de l op rateur As you may see above the audiotex prompts are under...

Page 37: ...513 613 0 1 Retrieve String normal alternate 514 614 0 1 Strings for Busy normal alternate 515 615 0 1 Strings For No Answer normal alternate 516 616 0 1 Strings For End Of Call normal alternate 517...

Page 38: ...Or Pulse Dial 507 0 Digit Dial Speed 508 0 Operator Transfer Type 509 05 No of Rings for Operator Pick Up 510 0 Operator transfer digit 511 5 67 Overflow relay pick up string 512 Transfer String 513...

Page 39: ...is 2 digits and maximum is 5 digits Hence whenever the unit is waiting for an Extension number to be input by the caller whether in the Main Greeting or under programming the unit processes the digits...

Page 40: ...Length of entry fixed 1 digit If this value is too small the PBX will miss one or more of the digits dialed by the unit for transferring the call Program 602 To listen to the currently programmed val...

Page 41: ...ing plan has not been enabled for the first digit dialed by the caller the unit waits for the caller to enter the next digit Enter 504 n where n 2 3 4 or 5 n wait period in seconds If any other value...

Page 42: ...ther value is entered the unit prompts the message This entry is invalid Default value 0 Length of entry fixed 1 digit Program 605 To listen to the currently programmed value for the Wait time for In...

Page 43: ...separately for the Operator extensions Hence it is possible to have a Blind mode of transfer for the Operator extensions while having a Supervised transfer for the regular extensions 0 Semi supervise...

Page 44: ...10 To listen to the currently programmed value for the Operator transfer digit You will hear Six One Zero 0 6 sec silence Zero Program 511 Overflow Relay Pick up The ATT 2000 has an optional provision...

Page 45: ...ort 1 For example if 5 is the no of closures programmed under program 210 Port 1 picks up the call after 5 closures If Port 1 is busy answering a call Port 2 picks up the call after a total of 6 relay...

Page 46: ...ary to program the Alternate string and may be left blank if not being used For example if a PBX requires that to transfer a call you need to Hook Flash pause dial 1 and then the extension the Primary...

Page 47: ...ok Flash by default to retrieve a call The at the end is not prompted as it is an indicator of the end of the string Program 613 To listen to the currently programmed Retrieve strings enter 613 You wi...

Page 48: ...portant that 4 for each digit of the Called and Calling Extension number be programmed correctly and must be equal to the Extension length Hence mixed Extension lengths may not be used in such cases a...

Page 49: ...its including the key for each string Default value None The at the end is not prompted as it is an indicator of the end of the string Program 617 To listen to the currently programmed value for the P...

Page 50: ...body to answer the incoming calls Enter 519 n where n 0 or 1 Default value 0 Normal mode To enable the Announcer mode of operation enter 519 1 Length of entry fixed 1 digit If any value other than 0 o...

Page 51: ...lay of a few seconds depending on the conflict timer value before the call is transferred and this may lead to some confusion for the callers If all the extensions are of a fixed length it is advisabl...

Page 52: ...l All the default prompts may be recorded by playing a voice file on the PC and fed into the unit through the Music Audio input of the ATT 2000 unit Under this program the unit goes on hook after the...

Page 53: ...e expected to give a better quality recording of the prompts since the noise and bandwidth limitations of the Telephone line are not present as in the case of Program numbers 700 724 Program 970 The p...

Page 54: ...or 0 for the Operator 20 Enter program number 21 Please try another extension or dial 0 for the operator 22 Thank you for calling If you know the extension number of the party you wish to reach please...

Page 55: ...e Storage Message stored in a non volatile memory Battery not required Front Panel Indicators Record Play and Off Hook Lamps Recording Through RCA socket Volume Control Provided on the rear panel of t...

Page 56: ...rom that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help You are cautioned that any changes or modifications not expressly approved in this manual...

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