Synectix ATT 2000, User Manual

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4
General Features
Welcome to your new ATT 2000, a two port Auto Attendant. ATT 2000
answers your customer's phone call with a professional greeting and lets him
or her reach the desired extension or a department that they want to reach. It
also routes an incoming fax to any of the fax extensions. The ATT 2000 works
24-hours a day, 7 days a week!
!
The ATT 2000 comes with 200 seconds (3 minutes & 20 Seconds) of voice
recording space available to the user and 40 seconds of default messages
on each port. The optional Audiotex enabled model has the same 40
seconds of default messages and 200 seconds of greeting space but has an
additional 480 seconds (8 minutes) of voice recording space available to the
user for Audiotex messages.
!
The ATT 2000 has a Real Time Clock based automatic DAY/NIGHT and
HOLIDAY mode of operation and auto-fax detection. Multiple voice menus
are available in the Audiotex enabled model, where. The two models are
identical in all respects and functions, except for the Audiotex function.
!
The ATT 2000 also has a music input. While recording the DAY / NIGHT /
HOLIDAY greeting, a music source may be connected through this input, to
have background music while the greeting is played to the callers.
!
Status lamps on the top panel show the current operating status of the unit.
When the ATT 2000 is powered ON, the green colored POWER lamp blinks a
few times rapidly, glows steady for 1 second and then flashes on-off,
indicating normal operation. The OFF HOOK lamp starts glowing as soon as
an incoming call is answered and remains on as long as that port is off-
hook. The PLAY and RECORD lamps glow while the port is playing back or
recording a voice message, respectively.
!
A standard RJ11 phone jack is used to connect the ATT 2000 to the PBX as
an extension.
!
The ATT 2000 may be wall mounted or kept on the tabletop. The unit has
wall-mounting eyelets on the bottom of the unit, which is spaced 3 inches
apart.
!
The ATT 2000 has a volume control on the rear panel of the unit for
adjusting the output level of the voice message being played back to the
caller. This control is common for both ports in the 2-port version.
!
The ATT 2000 does not need any batteries to retain its VOICE MESSAGES or
the Program Parameters, since both are stored in Non-volatile memory.
!
The ATT 2000 is a Plug-n-play product, which can be put to use with a
minimum of programming. It comes with default parameters and default
voice messages programmed in the unit, which are adequate for most
installations. At some places, the hook flash and other timings may need to
be programmed to get the unit to work properly in such cases please
contact your dealer for assistance.
!
The ATT 2000 is completely remote programmable.
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