Symantec NetBackup, Manual

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To troubleshoot Nirvanix storage pool creation problems
1
Examine the log files for the
tpconfig
command
See “About OpenStorage log files” on page 125.
See “Creating NetBackup log file directories” on page 84.
2 Look for a
50002
reponse code. The following is an example:
<Respones>
<ResonseCode>50002</ResponseCode>
<ErrorMessage>Unauthorized storage pool creation due to node access.</ErrorMessage>
</Response>
To use the Nirvanix Storage Delivery Network, you must have default
node-replication policy settings for your Nirvanix account. New storage pools
inherit the default policies, but you can adjust them for each storage pool to
fit your business needs.
For more information or to verify that your account has the proper settings,
please contact Nirvanix Customer Support using the Nirvanix Management
Portal.
See “About Nirvanix storage requirements and limitations” on page 75.
Troubleshooting the encryption plug-in
For the NetBackup encryption plug-in for Nirvanix storage, you can verify the
connectivity to the storage server and the existence of encryption keys.
To verify Nirvanix connectivity
1 Run the following command on the media server from which you want to
verify the connectivity:
bpstsinfo –si –storage_server nirvanix.com –stype nirvanix_e
The following is the path to the
bpstsinfo
command:
■
UNIX: /usr/openv/netbackup/bin/admincmd
Troubleshooting OpenStorage
Troubleshooting the encryption plug-in
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