B.3.3 Customer Service
Customer service information is available at the following URL: http://www.symantec.com/
techsupp/
Customer Service is available to assist with the following types of issues:
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Questions regarding product licensing or serialization
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Product registration updates, such as address or name changes
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General product information (features, language availability, local dealers)
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Latest information about product updates and upgrades
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Information about upgrade assurance and maintenance contracts
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Information about the Symantec Buying Programs
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Advice about Symantec's technical support options
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Nontechnical presales questions
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Issues that are related to CD-ROMs or manuals
B.3.4 Maintenance Agreement Resources
If you want to contact Symantec regarding an existing maintenance agreement, please contact
the maintenance agreement administration team for your region as follows:
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Asia-Pacific and Japan: [email protected]
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Europe, Middle-East, and Africa: [email protected]
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North America and Latin America: [email protected]
B.3.5 Additional Enterprise Services
Symantec offers a comprehensive set of services that allow you to maximize your investment
in Symantec products and to develop your knowledge, expertise, and global insight, which
enable you to manage your business risks proactively.
Enterprise services that are available include the following:
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Symantec Early Warning Solutions
These solutions provide early warning of cyber attacks, comprehensive threat analysis, and
countermeasures to prevent attacks before they occur.
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Managed Security Services
These services remove the burden of managing and monitoring security devices and events,
ensuring rapid response to real threats.
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Consulting Services
Symantec Consulting Services provide on-site technical expertise from Symantec and its
trusted partners. Symantec Consulting Services offer a variety of prepackaged and
customizable options that include assessment, design, implementation, monitoring, and
management capabilities. Each is focused on establishing and maintaining the integrity and
availability of your IT resources.
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Educational Services
B How to Obtain Help
NetBackup 5200
Routine Maintenance
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Symantec Corporation
Issue 01 (2010-08-30)
