l
A range of support options that give you the flexibility to select the right amount of service
for any size organization.
l
Telephone and Web-based support that provides rapid response information.
l
Upgrade assurance that delivers automatic software upgrade protection.
l
Global support available 24 hours a day, 7 days a week.
l
Advanced features, including Account Management Services.
For information about Symantec's Maintenance Programs, you can visit our Website at the
following URL: http://www.symantec.com/techsupp/
B.3.1 Contacting Technical Support
B.3.2 Licensing and Registration
B.3.4 Maintenance Agreement Resources
B.3.5 Additional Enterprise Services
B.3.1 Contacting Technical Support
Customers with a current maintenance agreement may access Technical Support information at
the following URL: http://www.symantec.com/techsupp/
Before contacting Technical Support, make sure you have satisfied the system requirements that
are listed in you product documentation. Also, you should be at the computer on which the
problem occurred, in case it is necessary to replicate the problem.
When you contact Technical Support, please have the following information available:
l
Product release level
l
Hardware information
l
Available memory, disk space, and NIC information
l
Operating system
l
Version and patch level
l
Network topology
l
Router, gateway, and IP address information
l
Problem description:
–
Error messages and log files
–
Troubleshooting that was performed before contacting Symantec
–
Recent software configuration changes and network changes
B.3.2 Licensing and Registration
If your Symantec product requires registration or a license key, access our technical support web
page at the following URL: http://www.symantec.com/techsupp/ and then click
Business
Product Support
.
NetBackup 5200
Routine Maintenance
B How to Obtain Help
Issue 01 (2010-08-30)
Symantec Corporation
B-3
