Appendix
E
About troubleshooting
You can find up-to-date troubleshooting information for Symantec Gateway Security 400 Series (and all
Symantec products) on the Symantec Web site,
www.symantec.com
.
Accessing troubleshooting information
Use the following procedure to access troubleshooting information from the Symantec Knowledge Base.
To access Symantec Gateway Security 400 Series troubleshooting information
1
Go to
www.symantec.com.
2
On the top of the home page, click
support.
3
Under Product Support > enterprise, click
Continue.
4
On the Support enterprise page, under Technical Support, click
knowledge base
.
5
Under select a knowledge base, scroll down and click
Symantec Gateway Security 400 Series
.
6
Click your specific product name and model.
7
On the knowledge base page for your appliance model, do any of the following:
■
On the Hot Topics tab, click any of the items in the list to view a detailed list of knowledge base
articles on that topic.
■
On the Search tab, in the text box, type a string containing your question. Use the drop-down list
to determine how the search is performed and click
Search
.
■
On the Browse tab, expand a heading to see knowledge base articles related to that topic.
