Symantec 14541094 - pcAnywhere Host & Remote User Manual Download Page 37

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Table 2-9

Product components

Description

Component

Lets you find and connect to a host computer that is behind

a firewall, router, or other type of Network Address

Translation (NAT) device. You can connect to up to five

computers.

Includes a service component that is needed to support

gateway connections. Includes a Gateway Manager component

that is needed to view and manage pcAnywhere connections

that are running through the Gateway.

Runs on Windows XP/2003 Server (32-bit and 64-bit) and

Windows 2000.

See

“Installing Symantec pcAnywhere Gateway”

on page 296.

Symantec pcAnywhere

Gateway

Lets you access computers and servers remotely from a mobile

device. Includes the remote component that you need for

remote control and remote management.

Runs on Windows Mobile 5.0/2003 SE/2003.

See

“Symantec pcAnywhere Mobile installation”

on page 263.

Symantec pcAnywhere

Mobile

Lets you remotely access one or more computers that are

running the Windows, Linux, or Mac OS X operating systems.

Lets you view all of your sessions in a single window and

transfer files between host computers.

Runs on Windows, Linux, or Mac OS X operating systems that

support Java applications.

See

“Installing Symantec pcAnywhere CrossPlatform”

on page 233.

Symantec pcAnywhere

CrossPlatform

Administrator tools on the product CD

Table 2-10

lists the tools that are available to assist you in using and administering

pcAnywhere.

Installing Symantec pcAnywhere

Preparing for installation

Summary of Contents for 14541094 - pcAnywhere Host & Remote

Page 1: ...Symantec pcAnywhere User s Guide 10529206...

Page 2: ...n the United States and other countries SSH and Secure Shell are trademarks of SSH Communications Security Inc Additional company and product names may be trademarks or registered trademarks of the in...

Page 3: ...http www symantec com Printed in the United States of America 10 9 8 7 6 5 4 3 2 1...

Page 4: ...c software upgrade protection Global support that is available 24 hours a day 7 days a week worldwide Support is provided in a variety of languages for those customers that are enrolled in the Platinu...

Page 5: ...e following URL www symantec com techsupp ent enterprise html Select your region or language under Global Support and then select the Licensing and Registration page Customer service Customer service...

Page 6: ...ing These solutions provide early warning of cyber attacks comprehensive threat analysis and countermeasures to prevent attacks before they occur Symantec Early Warning Solutions These services remove...

Page 7: ...Select your country or language from the site index...

Page 8: ......

Page 9: ...tion 31 Symantec pcAnywhere system requirements 31 User rights requirements 35 Installation options 36 If you have a previous version installed 40 Symantec pcAnywhere installation 40 Installing the fu...

Page 10: ...pean ISDN connections 66 Customizing direct connections 67 Chapter 4 Allowing others to control your computer Managing host connections 69 Adding a host connection item to Favorites 69 Locating a rece...

Page 11: ...remote modem connection 99 Configuring a direct connection on a remote 103 Configuring a remote computer to use directory services 104 Connecting through a pcAnywhere Gateway or an Access Server 105...

Page 12: ...ewing and editing the system registry 146 Viewing the event log 147 Viewing and uninstalling programs 148 Restarting or shutting down a host computer during a remote management session 148 Locking a c...

Page 13: ...ssion options for command queues 177 Creating a command queue file during a session 182 Pausing the Command Queue 182 Removing a command from the command list 182 Arranging commands in the command lis...

Page 14: ...ess host security 215 Running the Host Assessment Tool 216 Specifying the location of the host connection items 217 Analyzing scan results 217 Getting more information about scan results 218 Learning...

Page 15: ...formance during a CrossPlatform session 244 Using ezScroll to navigate during a CrossPlatform session 245 Saving and opening CrossPlatform connection files 245 Ending a CrossPlatform session 246 Chapt...

Page 16: ...ing a serial ID to secure mobile connections 276 Specifying the host ports for mobile connections 276 Adding subnet addresses to a host search on your mobile device 277 Starting a mobile session from...

Page 17: ...tarting pcAnywhere Gateway 298 Changing the launch preferences 299 Changing the pcAnywhere Gateway computer name 299 Hiding the pcAnywhere Gateway computer in search results 299 Securing the Gateway 3...

Page 18: ...Contents 18...

Page 19: ...rt issues or stay productive while you work away from your office You can use your desktop computer laptop or mobile device to work across multiple platforms including Windows Linux and Mac OS X You c...

Page 20: ...s to a printer at your location or at the host s location or give presentations or demonstrations Work from a remote location What s new in Symantec pcAnywhere Symantec pcAnywhere includes the followi...

Page 21: ...that you need See Installation options on page 36 Symantec pcAnywhere full product Lets you remotely access one or more computers that are running Windows Linux or Mac OS X operating systems Symantec...

Page 22: ...can select the type of device to use for connections for example TCP IP The host user can select security options to control access to the host computer Administrators can use Quick Deploy and Connect...

Page 23: ...formation See Configuring a remote network connection on page 96 The remote user starts the pcAnywhere remote connection item See Ways to start a remote control session on page 109 About cable modem c...

Page 24: ...puters that share the connection When you subscribe to a broadband service your Internet service provider ISP assigns you a single IP address These router assigned IP addresses are private and cannot...

Page 25: ...rewall Some corporate environments might also have security policies that restrict users from installing a modem phone line behind a firewall If the host computer is connected to a network that is beh...

Page 26: ...en the computers especially graphics data the slower the performance Some security settings such as data encryption can also affect performance When configuring a connection you must balance the need...

Page 27: ...screen savers on the host Disable the Windows Active Desktop feature on the host Turn off full window dragging capability on the host to avoid transmitting each pixel of movement as you drag a window...

Page 28: ...The remote control features let you do the following Help another user troubleshoot a computer problem Access software email or other resources on another computer Print files that are stored on anoth...

Page 29: ...eue on page 167 Transfer files Where to find more information Check the Symantec Web site at the following URL for technical support information Knowledge Base articles online tutorials and the latest...

Page 30: ...Introducing Symantec pcAnywhere Where to find more information 30...

Page 31: ...ou need If you are an administrator and need assistance with creating building and deploying custom installation packages for network installations see the Symantec pcAnywhere Administrator s Guide on...

Page 32: ...ll a Symantec pcAnywhere thin host on a Windows computer Table 2 2 Thin host system requirements for Windows Requirements Operating Systems Operating system requirements as defined by Microsoft Intern...

Page 33: ...ost system requirements for Mac OS X Requirements Operating Systems Operating system requirements as defined by Apple Firefox 1 5 or Safari 2 0 1 browsers Mac OS X 10 4 3 Operating system requirements...

Page 34: ...pace CD ROM or DVD ROM drive VGA or higher resolution monitor Firefox 1 5 or Mozilla 1 6 or later Java Runtime Environment 1 4 2 or later Red Hat Enterprise Linux ES 3 0 or later Red Hat Enterprise Li...

Page 35: ...3 0 or later SUSE Linux Enterprise Server 8 0 or later SUSE Linux 10 0 SUSE Professional 9 3 or later Novell Linux Desktop 9 0 Operating system requirements as defined by Apple Firefox 1 5 or Safari...

Page 36: ...tions across multiple platforms on mobile devices and through Network Address Translation NAT devices See pcAnywhere components on the product CD on page 36 pcAnywhere components Includes tools to ass...

Page 37: ...emotely from a mobile device Includes the remote component that you need for remote control and remote management Runs on Windows Mobile 5 0 2003 SE 2003 See Symantec pcAnywhere Mobile installation on...

Page 38: ...caller authentication Upon installation automatically launches the host on the target computer so that it is waiting for connections Runs on Windows operating systems only For more information see th...

Page 39: ...based deployment over a corporate intranet Use Symantec Packager to create custom installations of pcAnywhere For more information see the Symantec pcAnywhere Administrator s Guide Web Deployment Too...

Page 40: ...has pcAnywhere 10 x or later pcAnywhere confirms whether you want to preserve existing configuration data before installing over the previous version How pcAnywhere handles the data conversion proces...

Page 41: ...e in the default data directory click Next To change the installation directory click Change In the Change Current Destination Folder panel browse to the folder location in which you want to install p...

Page 42: ...ot appear automatically after you insert the pcAnywhere installation CD manually run the setup program and then continue with the installation procedures See Running the setup program manually on page...

Page 43: ...ccess the online registration form when you run pcAnywhere To register Symantec pcAnywhere 1 In the Symantec pcAnywhere window on the Help menu click Online Registration 2 Follow the on screen instruc...

Page 44: ...ywhere 4 Click Change 5 In the Modify or Remove Symantec pcAnywhere window click Next 6 In the Program Maintenance window click Modify 7 Click Next 8 In the Custom Setup window click the down arrow ne...

Page 45: ...stall pcAnywhere using the Add or Remove Programs option in Windows Once the removal process begins you cannot cancel the action This uninstalls the main product If you installed other components for...

Page 46: ...Installing Symantec pcAnywhere Post installation tasks 46...

Page 47: ...ntec pcAnywhere Symantec pcAnywhere lets you work in one of the following modes Basic View provides quick access to the most commonly performed pcAnywhere tasks It simplifies the process of configurin...

Page 48: ...re window on the left navigation bar do one of the following To switch from Basic View to Advanced View click Go to Advanced View To switch from Advanced View to Basic View click Go to Basic View Star...

Page 49: ...e steps in the Connection Wizard you can start the connection The options that you select in the Connection Wizard are saved in a connection item file Symantec pcAnywhere uses these settings for subse...

Page 50: ...ion in Basic View 1 In the Symantec pcAnywhere window on left navigation bar click GotoBasic View Under pcAnywhere Manager click Basic View Start Navigating in Symantec pcAnywhere Starting a connectio...

Page 51: ...IP address After the connection is made and you log on the File Manager window is displayed on your computer screen When you select this option for the first time pcAnywhere starts the Connection Wiza...

Page 52: ...Lets you view or edit the properties for the remote control connections that you start from Basic View See Using the Connection Wizard to configure a remote connection on page 93 Edit Remote Settings...

Page 53: ...t click the item that you want to edit and then click Properties See Configuring a remote connection using advanced properties on page 94 To view or edit the properties for a host connection in the Ho...

Page 54: ...hat you have selected on the navigation bar For example on the left navigation bar select Remotes or Hosts to view the list of connection items Details about the connection items appear in the right p...

Page 55: ...ou hide of one these options the option is hidden for all pcAnywhere tasks To hide individual options from the Symantec pcAnywhere window 1 In the Symantec pcAnywhere window in Advanced View on the le...

Page 56: ...e sessions appear in the Session Manager on page 61 To close the main product window upon connection 1 In the Symantec pcAnywhere window on the Edit menu click Preferences 2 In the pcAnywhere Options...

Page 57: ...ork LAN pcAnywhere automatically searches for the pcAnywhere hosts that are running on your local subnet Network connections Dialing information such as the modem phone number and any additional diali...

Page 58: ...are preconfigured with optimized security and performance settings for modem direct or network connections See Starting a remote connection item on page 110 Preconfigured connections You can create a...

Page 59: ...handles all of the processing of the requests that are sent by the remote Only the input and output information for example keyboard mouse and video information are transferred between the computers B...

Page 60: ...connection in remote management mode or file transfer mode These modes suspend video transfer to allocate full resources to the data transfer If you do not select a start mode pcAnywhere defaults to r...

Page 61: ...the Session Manager on page 61 You can switch between active sessions in the Session Manager window but you can view only one session at a time To view multiple sessions at a time you can use Symante...

Page 62: ...dow to scroll through the list of tabs 3 Click OK 4 Close Symantec pcAnywhere and then reopen it Showing or hiding options on the Session Manager navigation bar You can customize the navigation bars i...

Page 63: ...lowing To collapse the navigation bar click the left arrow To expand the navigation bar click the right arrow Showing or hiding the Session Manager navigation bar During a session you can completely h...

Page 64: ...rt of the remote desktop and lets you view or edit the command prompt exclusion list Session Manager Controls file transfer settings File Transfer Enables logging of events that occur during pcAnywher...

Page 65: ...n Tab Lets you select a different COM port adjust speaker volume and control connection speed General Lets you control error checking rates set time limits for handling busy connections or idle activi...

Page 66: ...single channel which provides for 128 KB bps transmission Channel bonding only works if both channels are available For security or economy purposes you can restrict incoming calls to specific extensi...

Page 67: ...l COM port To use a parallel connection you must configure the parallel port in the BIOS for bi directional operations and use a bi directional null parallel cable Serial connections on Windows XP 200...

Page 68: ...y See Configuring a direct connection on a host on page 79 See Configuring a direct connection on a remote on page 103 To customize direct connections 1 In the Symantec pcAnywhere window in Advanced V...

Page 69: ...connect to your computer you must set up your computer to allow the connections You must specify the connection type what method to use to ensure that remote users have permission to access your comp...

Page 70: ...isting connection item or by creating a new one Symantec pcAnywhere lets you configure new connection items in the following ways Connection Wizard See Using the Connection Wizard to configure a host...

Page 71: ...my computer and then click Next 4 Select one of the following I want to use cable modem DSL LAN dial up Internet ISP I want to use my telephone modem to connect directly to another telephone modem Th...

Page 72: ...name and password This option is available only if you choose to create a host name and password 11 Click Next 12 On the Summary screen verify the settings 13 To start the host session upon closing t...

Page 73: ...ns and logons See Protecting a host computer from unauthorized access on page 189 See Monitoring events in Symantec pcAnywhere on page 221 Security Options Lets you set data encryption levels includin...

Page 74: ...establishes a connection on one device the other device is not available until the session ends Table 4 2 provides information to assist you in selecting a connection device Table 4 2 Host connection...

Page 75: ...work connections use TCP IP NetBIOS is another commonly used network protocol that is used mostly for file and print sharing services SPX is a Novell NetWare protocol Symantec pcAnywhere requires a us...

Page 76: ...ces 2 In the pcAnywhere Options window on the Host Communications tab click Advanced TCP IP Options 3 In the Advanced Host TCP IP Options window select one of the following Uses the default network ca...

Page 77: ...Host TCP IP Options window do the following In the Data port box type a new port number for the data port In the Status port box type a new port number for the status port 4 Click OK Configuring a hos...

Page 78: ...ies select the number of times the connection rings before the host answers the incoming call 3 Click OK Configuring an ISDN connection on a host Integrated Services Digital Networks ISDNs are digital...

Page 79: ...two computers directly using a null cable A direct connection is typically faster than a modem connection especially if you want to transfer large files Direct connections require either a parallel L...

Page 80: ...word protected screen saver depending on your operating system In Windows XP 2003 Server 2000 NT the option to run as a service is enabled by default This option lets you take advantage of the inheren...

Page 81: ...ons It is important to securely end sessions to prevent potential security risks Normally a session ends when either the host or remote user cancels the session However network or equipment problems m...

Page 82: ...mputer further check and secure by and then select one of the following Logoff user Restart Host computer Lock computer This option is available on Windows XP 2003 Server 2000 NT only In Windows Me 98...

Page 83: ...and then select one of the following Logoff user Restart host computer Lock computer This option is available on Windows XP 2003 Server 2000 NT only In Windows Me 98 this option starts the Windows sc...

Page 84: ...r searches for a host computer Symantec pcAnywhere lets you specify a custom name although this is not recommended if your computer is attached to a network Your administrator might determine this set...

Page 85: ...e is not available until the session ends This method is the most common way to start a host session To wait for a connection from a remote computer 1 In Advanced View on the left navigation bar under...

Page 86: ...essage instant message or physical media to start a remote control session The invitation contains the information that is needed to connect to the remote computer so that the remote user can take con...

Page 87: ...top on the system tray move the cursor over the host icon Letting multiple remote users hold a conference Conferencing lets multiple remote users connect to a single host and simultaneously view what...

Page 88: ...4 Select one of the following Lets your network server automatically assign an available Class D IP address Obtain IP address automatically Lets you type the Class D IP address that you want to use S...

Page 89: ...his feature is helpful for sending brief messages or instructions To chat online with another user 1 On the system tray right click the host icon and then click Chat 2 In the Chat window in the lower...

Page 90: ...Allowing others to control your computer What you can do during a host session 90...

Page 91: ...frequently Symantec pcAnywhere lets you select the connection and security settings that you want to use and store this information in a remote connection item file Connection item files appear as ic...

Page 92: ...up a remote computer by modifying an existing connection item or by creating a new one You can configure new connection items in the following ways Connection Wizard See UsingtheConnectionWizardtoconf...

Page 93: ...configure a remote connection 1 In Advanced View on the left navigation bar under pcAnywhere Manager click pcAnywhere Tools 2 In the right pane double click Connection Wizard 3 On the Introduction scr...

Page 94: ...properties provide access to all available remote configuration options This includes options that are not available in the Connection Wizard such as directory services and public key encryption Table...

Page 95: ...ht click the item and then click Properties 3 In the Remote Properties window configure the remote configuration settings 4 Click OK to save your changes Knowing which connection device to use for rem...

Page 96: ...e modem TCP IP See About DSL or ADSL connections on page 23 DSL or ADSL An available LPT port Symantec pcAnywhere supports parallel connections on Windows Me 98 only See Configuring a direct connectio...

Page 97: ...bout network users and resources If so you can configure pcAnywhere to use the directory service to locate the host computer See Configuring a remote computer to use directory services on page 104 To...

Page 98: ...ctions Limiting connections to too small a range can cause connections to fail because there might not be enough available ports Note Some port numbers lower than 1024 are reserved for Web based appli...

Page 99: ...ure should be performed by an experienced administrator To change the default port numbers on the remote 1 In Advanced View on the left navigation bar under pcAnywhere Manager click Remotes 2 In the r...

Page 100: ...connection using dialing properties By default pcAnywhere uses the dialing properties for your modem that are configured in the operating system Symantec pcAnywhere lets you view or edit these dialin...

Page 101: ...aling Properties For more information about configuring dialing properties see the documentation for your operating system 7 Type the area code and phone number of the host computer 8 Under Country co...

Page 102: ...or an Access Server on page 105 6 On the Settings tab under Phone number of host PC to control click Use manually entered prefix area code and phone number 7 Type the phone number of the host compute...

Page 103: ...modes for remote connections on page 59 5 Click OK Configuring a direct connection on a remote If the host and remote computers are nearby you can connect the two computers directly using a null cable...

Page 104: ...te connections on page 59 5 Click OK Configuring a remote computer to use directory services If your administrator has configured pcAnywhere to use directory services you can configure the remote comp...

Page 105: ...ss Translation NAT device It is included on the Symantec pcAnywhere installation CD The pcAnywhere Access Server is a stand alone server that is purchased separately Symantec pcAnywhere can discover t...

Page 106: ...ings that you want to use for the connection See Configuring a remote network connection on page 96 See Configuring a remote modem connection on page 99 Modifying connection speeds Symantec pcAnywhere...

Page 107: ...Scale options affect product performance image resolution and color depth For high bandwidth connections you can adjust the video quality to increase performance For low bandwidth connections you can...

Page 108: ...host you should password protect the remote connection item See Protecting configuration settings on page 214 To automatically log on to the host computer 1 In Advanced View on the left navigation bar...

Page 109: ...er of connection attempts box select the number of times that you want pcAnywhere to reconnect to the host after a failed connection 4 In the Seconds between retries box select the number of seconds p...

Page 110: ...ting for a connection However for security reasons the host computer may be configured to allow a remote connection only if the host initiates the connection If so you must set up your computer to wai...

Page 111: ...gure 5 1 Quick Connect window Connecting to a host computer on your network If your computer is connected to a network pcAnywhere automatically searches the local subnet part of the network to which y...

Page 112: ...under Encryption level select one of the following Scrambles data using a mathematical algorithm so that it cannot be easily interpreted by a third party This option is available on any operating syst...

Page 113: ...k Connect 2 In the right pane under Subnet search criteria click Configure TCP IP 3 In the pcAnywhere Options window on the Remote Communications tab under TCP IP options do one of the following Type...

Page 114: ...e lets you include hosts that are connected to a directory server in the search results You can also limit the search results to only the hosts that are connected to a directory server See Configuring...

Page 115: ...s under Encryption level select one of the following Scrambles data using a mathematical algorithm so that it cannot be easily interpreted by a third party This option is available on any operating sy...

Page 116: ...l The host and remote computers must both be running pcAnywhere 12 0 To create a host invitation 1 In Advanced View on the left navigation bar under pcAnywhere Manager click Remotes 2 In the right pan...

Page 117: ...e you establish a connection the Session Manager window appears on your computer The navigation bar on the left of the window lets you switch modes perform tasks that are related to the mode that you...

Page 118: ...remote computer Screen Scaling Lets the remote user change display settings during a remote control session View Edit Online Options Lets the remote user copy clipboard contents from the host clipboa...

Page 119: ...the File Name box type a file name 5 In the Save as type box select jpg or bmp 6 Click Save Changing display settings during a remote control session You can change display settings or temporarily loc...

Page 120: ...the two paned window Display Revert and End Session buttons in full screen mode Optimizes performance for high speed connections such as LANs and cable modems High bandwidth Lets you modify the video...

Page 121: ...ession Manager window during a remote control session Checkerboard To find the Session Manager tab click the left and right arrows in the pcAnywhere Options window to scroll through the tabs 3 To chan...

Page 122: ...g the contents of the Windows clipboard The Windows clipboard contains information that is cut or copied from another application During a remote control session you can transfer text or graphics that...

Page 123: ...line with the host user 1 In the Session Manager window on the left navigation bar under Remote Control click Show Chat 2 In the Chat window in the lower pane type your message 3 Click Send Your messa...

Page 124: ...st running Quick Deploy and Connect lets you deploy a thin version of a pcAnywhere host to a computer or group of computers on your network and then immediately connect The host computer does not need...

Page 125: ...a pcAnywhere host running This includes computers that do not have pcAnywhere installed When you select the computer to which you want to connect you are immediately prompted for logon credentials Yo...

Page 126: ...g to connect the appropriate configuration wizard automatically opens See Configuring a host to run on Windows using Quick Deploy and Connect on page 127 See Configuring a host to run on Linux or Mac...

Page 127: ...Connect 2 In the right pane do one of the following Under Quick Deploy and Connect double click the host computer to which you want to connect Under Deployment selection type the computer name or IP a...

Page 128: ...e following Scrambles data using a mathematical algorithm so that it cannot be easily interpreted by a third party This option is available on any operating system that pcAnywhere supports pcAnywhere...

Page 129: ...mation for which you are prompted depends on the authentication type that you selected 14 Check I have a host license for each target computer to confirm that you have a host license for the host comp...

Page 130: ...you for caller logon credentials You configure these credentials when you set up the initial host properties After pcAnywhere validates your credentials the Session Manager appears on your screen See...

Page 131: ...encryption level See Using encryption to protect data on page 204 8 Check Cancelthinhostaftertheremotesessionends to cancel the host after the remote control session ends If you do not cancel the host...

Page 132: ...ration and start the deployment 16 When prompted type your caller logon credentials Configuring deployment security options for Linux and Mac OS X Symantec pcAnywhere uses Secure Shell SSH to deploy t...

Page 133: ...prompt before pcAnywhere sends user credentials using Telnet This option is only available if you select Allow use of Telnet 6 Check Enable logging of the Quick Deploy session to create a log of the d...

Page 134: ...tain the minimum settings that are needed to support a Quick Deploy and Connect remote control session After you configure the Quick Deploy and Connect host for initial use pcAnywhere uses these defau...

Page 135: ...thin host as a self extracting executable file upon system startup When the preinstallation environment starts the host automatically begins running This lets you remotely connect to the host to perfo...

Page 136: ...Controlling another computer remotely Connecting to a computer that does not have a host running 136...

Page 137: ...o commonly used administrator tools so that you can quickly resolve computer problems over a remote connection A remote management session uses less bandwidth than a full remote control session becaus...

Page 138: ...er Ways to start a remote management session Remote management connections are supported over network and modem connections You must be in a session to access most tools Symantec pcAnywhere lets you s...

Page 139: ...d view dependencies See Viewing services on page 143 Services Lets you view and edit text based system files and save your changes locally or on the host computer See Viewing and editing system files...

Page 140: ...ng tasks remotely The Task Manager lets you view and control applications and processes that are running on the host computer to which you are connected This feature functions like the Windows Task Ma...

Page 141: ...file name to the executable that you want to run This feature supports non graphical based programs only To view or change process status 1 In the Session Manager window on the left navigation bar und...

Page 142: ...reak Editing the exclusion list Symantec pcAnywhere maintains a list of unsupported commands in an exclusion list If you type a command that is included in this list pcAnywhere traps the command and t...

Page 143: ...add a command under Excluded command type a command and then click Add To remove a command under List of excluded commands select a command and then click Remove 4 Click OK Viewing services The Servi...

Page 144: ...To change the startup mode of a service 1 In the Session Manager window on the left navigation bar under Session Manager click Remote Management 2 Under Remote Management click Services 3 In the righ...

Page 145: ...e to others by email if the email program that is installed on your computer supports the Messaging Application Programming Interface MAPI An example of a MAPI enabled email program is Microsoft Outlo...

Page 146: ...stry of a host computer over a network or modem connection This feature functions like the Windows Registry Editor except that you cannot view or edit security permissions for individual registry keys...

Page 147: ...displayed in the window and helps you quickly find the information that you need To view the event log 1 In the Session Manager window on the left navigation bar under Session Manager click Remote Man...

Page 148: ...uring a remote management session The remote management session ends after you send the command Symantec pcAnywhere lets you configure options for saving data and notifying the host user about the act...

Page 149: ...gged on to the host computer during a remote management session The remote management session ends after you send the command You can configure options for saving data and notifying the host user abou...

Page 150: ...elect Prompt user Message to display Forcibly closes any programs that are running The user will lose any unsaved data Close open programs without saving data 5 Click Send Sending system state command...

Page 151: ...configure logon information and shut down options Configuring host logon credentials for remote management Symantec pcAnywhere requires a user name and password for all host sessions To send a remote...

Page 152: ...g box type your computer logon credentials The operating system limits the tasks that you can perform based on your user privileges 7 Click OK Configuring shut down options for remote management If yo...

Page 153: ...rompt user Allow user to cancel Lets you type a message that you want to send to the host user This option is available only if you select Prompt user Message to display Forcibly closes any programs t...

Page 154: ...window on the left navigation bar under Session Manager click End Session 2 In the confirmation window click Yes If you have permission to restart the host computer you can choose whether the host sh...

Page 155: ...ueue other files You must be in session to access the File Trasfer window The first time that you open the File Transfer window it lists the files and folders under My Computer You can specify another...

Page 156: ...ess This list is dynamic The most recently typed path name is listed at the top and older path names are replaced by newer ones You can maintain a separate Go list for the host and remote computers No...

Page 157: ...files using wildcard characters If you want to select only certain files in a folder or are unsure of the exact file name you can use wildcard characters to select the files that meet your search crit...

Page 158: ...items by date last modified 4 Type the number of days by which you want to search 5 Click OK Managing files and folders You can perform basic file and folder management tasks such as copying moving an...

Page 159: ...folder You can copy a file or folder from one computer to another To copy a file or folder 1 In the File Transfer window right click the file or folder that you want to copy and then click Copy 2 Nav...

Page 160: ...cation of the most recent file transfer but you can change the start up location If the location that you specify no longer exists or cannot be found the File Transfer window opens in My Computer The...

Page 161: ...eferences 2 In the pcAnywhere Options window on the File Transfer tab under Settings in the If destination file exists select the overwrite option that you want to use if a file with the same name alr...

Page 162: ...ention is required Suppress error messages 3 Click OK Ways to start a file transfer session Symantec pcAnywhere lets you start a file transfer session in the following ways Starting a remote connectio...

Page 163: ...inting arrow transfers files from the computer to which you are connected to your computer Canceling a file transfer operation Depending on the speed of your connection and the number and size of the...

Page 164: ...mand Queue window select the command that you want to change and then on the left navigation bar under Command Queue select the action that you want to perform You can cancel or remove one or more com...

Page 165: ...ersion is replaced by the newer version Before you synchronize folders you might want to compare folders to identify and delete any obsolete files See Comparing folders on page 159 To synchronize fold...

Page 166: ...older Files and subfolders in the source folder are added to the destination folder if they do not already exist Files and subfolders in the destination folder that do not exist in the source folder w...

Page 167: ...s that are performed in the File Transfer window are automatically added to the Command Queue and run in the background Symantec pcAnywhere lets you save these commands in a queue file cqf to use late...

Page 168: ...ue window You can connect to a host computer later and run the commands that are contained in the queue file For example you can create a queue file to distribute and install software updates on a gro...

Page 169: ...mand queue to recognize the variable For example if you want to use a system variable to identify a file in the Windows temporary folder named sample txt type the file name as follows TEMP sample txt...

Page 170: ...rom the remote computer to the host computer under Source click Remote and then browse to the file that you want to copy or move 5 Do one of the following To copy or move a file from the host computer...

Page 171: ...renamed during a file transfer operation are not automatically added to the Command Queue as rename commands You can manually add rename commands to a command queue file The rename command can be run...

Page 172: ...add create folder commands to a command queue file The create folder command can be run only on one computer either the host or remote You must provide the full path to files and folders on the host c...

Page 173: ...re window on the left navigation bar under pcAnywhere Manager click Command Queues 2 Do one of the following To configure an existing command queue file right click the file and then click Properties...

Page 174: ...ted on the host computer and you must type the full path to the file 5 Check Wait until command finishes to let the executable file command finish running before the next command begins 6 Click Add 7...

Page 175: ...he next computer in the list This process continues until the list of commands has been completed or attempted on each host computer To add remote connection items to a command queue file 1 In the Sym...

Page 176: ...You can configure pcAnywhere to suppress error messages so that no user interaction is required When the command queue encounters a file that cannot be processed it automatically proceeds to the next...

Page 177: ...In the If destination file exists list select the overwrite option that you want to use if a file with the same name already exists in the destination directory Select Verify before overwriting only...

Page 178: ...s 2 Do one of the following To configure an existing command queue file right click the file and then click Properties To configure a new command queue file on the File menu click New Item Advanced 3...

Page 179: ...mputers must have the remote management components installed You can configure options for saving data and notifying the host user about the action that you are about to perform For the logoff command...

Page 180: ...t Prompt user Allow user to cancel Lets you type a message that you want to send to the host user This option is available only if you select Prompt user Message to display Forcibly closes any program...

Page 181: ...f the following Restart host computer Shut down host computer 4 Select any of the following Notifies the user about the action that you are about to perform Select the number of seconds that the user...

Page 182: ...he queue To pause the Command Queue 1 In the Session Manager window on the left navigation bar click Command Queue 2 On the left navigation bar under Command Queue click Pause Queue Removing a command...

Page 183: ...command queue file to run automatically on page 186 To save a command queue file 1 In the Session Manager window on the left navigation bar click Command Queue 2 Under Command Queue click Save Queue A...

Page 184: ...hile in session and run it If the Command Queue is already running you must pause it first If you have made changes in the Command Queue that have not been saved pcAnywhere prompts you to save the cha...

Page 185: ...nd stops any pending actions To run a command queue file from the Command Queues window 1 In the Symantec pcAnywhere window on the left navigation bar under pcAnywhere Manager click Command Queues 2 I...

Page 186: ...o each host computer sequentially using the connection and security information that is configured in the remote connection items After running the commands on the first computer in the connection lis...

Page 187: ...Next 10 For daily weekly monthly and one time tasks select the start time start date and time intervals for the scheduled task The information for which you are prompted varies depending on the freque...

Page 188: ...Automating file transfer and management tasks Running a command queue file 188...

Page 189: ...unauthorized access When you set up a host computer so that others can connect to it one of your primary concerns should be to protect the host from unauthorized access Symantec pcAnywhere requires t...

Page 190: ...mit the access rights of a user or group of users on the host computer See About access rights on page 198 You can also hide a host computer from network search results for example to minimize a serve...

Page 191: ...he list of users and passwords that are maintained by pcAnywhere on the host computer This method of authentication is the least secure To configure a caller to use pcAnywhere Authentication 1 In the...

Page 192: ...right click the connection item that you want to configure and then click Properties 3 In the Host Properties window on the Callers tab under Authentication type select the ADS NDS or LDAP authentica...

Page 193: ...roup of users Group 6 Under Domain select a computer or domain name 7 Under Account select a valid user or group name 8 Click OK Configuring a caller to use RSA SecurID RSA SecurID is a type of two fa...

Page 194: ...configure and then click Properties 3 In the Host Properties window on the Callers tab under Authentication type select the Web based authentication method that you want to use 4 Under Caller list cli...

Page 195: ...mote user can attempt to log on before being locked out The default value is three attempts Limit login attempts per call Blocks connections from a specific IP address for the number of minutes that y...

Page 196: ...e user starts a remote session using a TCP IP network connection and has not specified a host name or IP address pcAnywhere automatically scans for available hosts that are running on the same network...

Page 197: ...e Symantec pcAnywhere window in Advanced view on the left navigation bar click Hosts 2 In the right pane under Hosts right click the connection item that you want to configure and then click Propertie...

Page 198: ...functions such as restarting your computer or canceling your host session You can also prevent users from performing file transfer operations or stopping a process that is running If you want to let...

Page 199: ...configuring the host to automatically disconnect after a specified length of inactivity This option sets a time limit for only the users or group of users who are assigned to the caller account When y...

Page 200: ...times 1 In the Symantec pcAnywhere window in Advanced View on the left navigation bar click Hosts 2 In the right pane under Hosts right click the connection item that you want to configure and then c...

Page 201: ...on a local or network drive you must allow full access to that drive Symantec pcAnywhere lets administrators control access rights through the use of centralized policy management For more information...

Page 202: ...of session See Restricting control of the keyboard and mouse on page 203 You can also set restrictions while you are connected See What you can do during a remote control session on page 117 Keyboard...

Page 203: ...to the host user locks the keyboard and mouse on the remote computer during a session Use this setting if you are hosting a demonstration or training session to protect the session from interruptions...

Page 204: ...his option sets a time limit for all sessions Symantec pcAnywhere also lets you configure time limits for individual callers When you set a time limit for a session you should ensure that you allow re...

Page 205: ...alidation process visit the Web site for the National Institute of Standards and Technology at the following URL http csrc nist gov cryptval 140 2 htm For more information about the Symantec Cryptogra...

Page 206: ...e public key encrypts Like symmetric encryption public key encryption encrypts and decrypts data by using the same set of symmetric cryptographic keys The difference is in the key exchange protocol th...

Page 207: ...for symmetric encryption pcAnywhere automatically raises the encryption level on the host to symmetric If either the host computer or the remote computer is running pcAnywhere 11 0 x or earlier and th...

Page 208: ...se and the encryption key length Larger key lengths provide stronger levels of security but might impact performance See Understanding the performance trade offs on page 206 The Microsoft CryptoAPI is...

Page 209: ...uter are running pcAnywhere 11 5 or later and the encryption levels do not match pcAnywhere automatically raises the encryption level on the computer that is using the lower level to match the encrypt...

Page 210: ...connections with computers that are also using public key encryption Connections with computers that are set to any other encryption level are denied Creating a certificate file to send to another us...

Page 211: ...ywhere can use any of the following file formats as a certificate store Microsoft compatible certificate store PKCS 7 cryptographic message Raw certificate obtained from the certificate authority To s...

Page 212: ...oth the host and remote users to have a digital certificate issued by a mutually trusted certificate authority The host and remote users must set up a connection item file that includes information ab...

Page 213: ...name box type the common name of this certificate This information is case sensitive Type the name exactly as you provided it to the certificate authority 9 Click OK To configure a connection item to...

Page 214: ...connection items contain the information that is needed to establish a connection and run a session This includes logon information and security settings Your caller accounts contain authentication i...

Page 215: ...onfirmation 6 Select the actions that should require a password 7 Click OK Ways to assess host security The Host Assessment Tool lets you check the configuration of your host connection items to ensur...

Page 216: ...shows the Host Assessment Tool window Figure 9 1 Host Assessment Tool window pcAnywhere host connection items Security settings and status indicators Information about a security setting General secu...

Page 217: ...ou must specify the new location before running a scan To specify the location of the host connection items 1 In the Symantec pcAnywhere window in Advanced View on the left navigation bar click pcAnyw...

Page 218: ...d indicator In most cases you should limit the level of access that a remote user has to your computer However if the caller account is for yourself or another trusted user it might be appropriate to...

Page 219: ...ring other host connection items To save scan results 1 In the Symantec pcAnywhere window on the left navigation bar click pcAnywhere Tools 2 In the right pane under Application double click Host Asse...

Page 220: ...Securing your computer and sessions Ways to assess host security 220...

Page 221: ...on your environment you can send information about events that occurred during a session to a pcAnywhere generated log file the Windows Event Viewer or a Simple Network Management Protocol SNMP consol...

Page 222: ...an SNMP trap 1 In the Symantec pcAnywhere window on the Edit menu click Preferences 2 In the pcAnywhere Options window on the Event Logging tab check Enable SNMP traps To find this tab click the left...

Page 223: ...remote computer To log events on a central server you must have access rights to the server See About logging information to a central server on page 224 To generate a pcAnywhere log file 1 In the Sy...

Page 224: ...window on the Event Logging tab check Enable Windows Event Viewer logging To find this tab click the left and right arrows in the pcAnywhere Options window to scroll through the tabs 3 Select any of...

Page 225: ...pecify the authentication information needed to access the server click Advanced 6 In the Authentication Information dialog box in the User name box type your user name 7 In the Password box type your...

Page 226: ...nt to log See Logging events in the Windows Event Viewer on page 224 10 In the pcAnywhere Options window click OK Managing log files The pcAnywhere generated log file contains information about activi...

Page 227: ...he report 7 Click OK 8 In the Select Destination File For Output dialog box type a name for the report Fully formatted reports use a log extension Comma delimited reports use a csv extension Fixed fie...

Page 228: ...record the host screen instead of taking notes Later you can replay the recording to review the exact steps Either the host or remote user can record a session However to record a session the host use...

Page 229: ...ter playback 4 Type a name and path for the file or browse to the location of an existing rcd file 5 Click OK Recording starts immediately after you connect to the host computer See Replaying a record...

Page 230: ...n the system Click Advanced and then type the logon credentials that are needed to access the directory in which you want to store the recording Replaying a recorded session Recorded sessions are save...

Page 231: ...to slow it down Speed Lets you save a picture of the screen You must pause the replay before you can take a snapshot Take Snapshot Lets you save the session as a binary file Save Session If your file...

Page 232: ...om a recorded session in a raw binary file You can also take a snapshot of the displayed screen To save information from a recorded session 1 During the replay on the Playback Control Panel click Paus...

Page 233: ...multiple computers across Windows Linux and Mac OS X platforms You can monitor multiple computers and view all of your sessions in a single window You can perform basic remote control tasks and transf...

Page 234: ...Then in the Destination Folder panel click Next 7 In the Ready to Install the Program panel click Install The desktop shortcut and start menu shortcut for pcAnywhere CrossPlatform are created by defa...

Page 235: ...and host capabilities During installation you can choose between a typical installation or a custom installation The typical installation installs the full product version The custom installation let...

Page 236: ...ywhere CrossPlatform on a Windows Linux or Mac OS X computer In Windows the pcAnywhere CrossPlatform installation programs places a program icon on your desktop unless you selected not to do so during...

Page 237: ...hrough pcAnywhere CrossPlatform 1 In the pcAnywhere CrossPlatform Session Manager window on the File menu click Connect 2 In the pcAnywhere CrossPlatform window do one of the following In the Enter IP...

Page 238: ...and the remote encryption level is configured for symmetric encryption pcAnywhere automatically raises the encryption level on the host to symmetric If either the host computer or the remote computer...

Page 239: ...ile menu click Connect 2 In the pcAnywhere CrossPlatform window click Advanced 3 In the Advanced Options window in the Serial ID box type the serial ID that is required to connect to the host computer...

Page 240: ...tform cancels the session 9 To embed a serial number in the host configuration to prevent unauthorized connections check Assign Serial ID In the ID number box type the serial number that you want to u...

Page 241: ...cal subnet and the subnet that you added You can view a maximum of two subnets at the same time Navigating in a CrossPlatform session Symantec pcAnywhere CrossPlatform lets you run multiple sessions a...

Page 242: ...ese options from the menu Table 11 1 CrossPlatform tasks Description Option Icon Lets you transfer files between computers You can transfer files between a pcAnywhere host and a remote computer or bet...

Page 243: ...mmand on the host computer This feature is only available in Windows Ctrl Alt Delete Restarts the host computer This feature is only available in Windows Restart host computer Ends a CrossPlatform ses...

Page 244: ...ansfer Clipboard window select one of the following Transfer the host s clipboard to your clipboard Transfer your clipboard to the host s clipboard 3 Click OK Increasing video performance during a Cro...

Page 245: ...ey 1 In the pcAnywhere CrossPlatform Session Manager window on the View menu click Preferences 2 In the Preferences window under Navigation in the ezScroll hot key list select the shortcut key that yo...

Page 246: ...g box under Enter a password type your password and then click OK You are prompted for a password only if the file is password protected If the hosts are available pcAnywhere CrossPlatform starts the...

Page 247: ...applet that is embedded in a Web browser You can run the Web Remote from the pcAnywhere installation CD or from a server hard drive or removable media device The Web Remote offers full screen remote...

Page 248: ...so you do not need to install the program You can start the Web Remote directly from the pcAnywhere installation CD You can also copy the Web Remote files onto your hard drive server or a removable me...

Page 249: ...the setup program and then continue with the installation procedures See Running the setup program manually on page 42 2 In the pcAnywhere installation window click View Administrator Tools 3 Click L...

Page 250: ...art your Web Browser 2 On the address bar type the following fullpath Symantec pcAnywhere Web Remote index html where fullpath represents the full path to the Symantec pcAnywhere Web Remote folder To...

Page 251: ...nning Windows XP 2003 Server 2000 NT the operating system might prompt you for computer logon credentials as well The Web Remote supports a variety of authentication types The authentication type depe...

Page 252: ...e About symmetric encryption on Web Remote Symmetric encryption encrypts and decrypts data using the same set of symmetric cryptographic keys These keys are negotiated and exchanged using standard pro...

Page 253: ...e configured for symmetric encryption If you want to use symmetric encryption during a Web Remote session with a host computer that is running pcAnywhere 11 0 x or earlier you can do any of the follow...

Page 254: ...ryption 6 Check Deny alternate algorithm to refuse a connection with a host that uses a different algorithm type 7 Click OK Using a serial ID to secure a connection on Web Remote You can connect to a...

Page 255: ...631 and the Status port to 5632 3 Click OK Ways to connect to a host through Web Remote You can connect to a host computer in one of the following ways Select a host from the host list Manually enter...

Page 256: ...connection information You can connect to a host computer by manually entering the IP address or computer name of the host computer To connect to a host by manually entering connection information 1 I...

Page 257: ...on the toolbar of the Web Remote session window during a Web Remote session You can also access these options on the menu bar Table 12 1 Web Remote tasks Description Option Icon Sizes the host screen...

Page 258: ...st computer Ctrl Alt Delete Restarts the host computer This option is available on Windows host computers only Restart host computer Opens the online help Help Ends the remote control session See Endi...

Page 259: ...duce host desktop to match remote to synchronize the resolution settings on the host computer to match the settings on the remote computer 4 Click OK Using ezScroll to navigate during a Web Remote ses...

Page 260: ...the appropriate rights you can cancel the host after you end the session However if you cancel the host noone can connect to the host until the host session is restarted See Ways to connect to a host...

Page 261: ...nagement session Managing connection items on a mobile device About closing Symantec pcAnywhere Mobile About Symantec pcAnywhere Mobile Symantec pcAnywhere Mobile provides secure remote access to comp...

Page 262: ...settings for the computers to which you frequently connect See Configuring a custom connection item on your mobile device on page 270 You can manage your connection items in a variety of ways See Man...

Page 263: ...You must also have the hardware that is required to connect your device to your computer Table 13 1 lists the minimum resources that are required to install pcAnywhere Mobile on your computer Table 1...

Page 264: ...tec pcAnywhere Mobile Symantec pcAnywhere Mobile creates a folder on your computer that contains the program files for pcAnywhere Mobile It places the pcAnywhere Mobile folder in your Microsoft Active...

Page 265: ...gram Files Microsoft ActiveSync pcAnywhere Mobile To change the installation directory on your computer click Change In the Change Current Destination Folder panel in the Look in drop down list select...

Page 266: ...In the list of installation options click InstallSymantecpcAnywhereMobile 5 In the Welcome panel click Next 6 Accept the terms of the license agreement and then click Next 7 In the Customer Informatio...

Page 267: ...ges that require you to perform additional steps to complete the installation 4 On your computer in the Application Downloading Complete window click OK Uninstalling Symantec pcAnywhere Mobile Before...

Page 268: ...that pcAnywhere Mobile is not running on your device 3 On your computer in the Microsoft ActiveSync window on the Tools menu click Add Remove Programs 4 In the Add Remove Programs window uncheck Syma...

Page 269: ...il you end the program See About closing Symantec pcAnywhere Mobile on page 293 Figure 13 1 shows the main screen for pcAnywhere Mobile Figure 13 1 Main pcAnywhere Mobile screen Title bar Connection i...

Page 270: ...ettings for the host computers to which you frequently connect Symantec pcAnywhere Mobile names the connection item New Host to Call and adds it to the connection item list on the main product screen...

Page 271: ...r to which you want to connect 4 To start the connection in remote management mode check Start in remote management mode This option lets you access commonly used administrator tools to quickly resolv...

Page 272: ...the host computer and your device See Encrypting your mobile sessions on page 274 Security You can specify the alternate ports that the host computer is using if necessary See Specifyingthehostportsfo...

Page 273: ...Anywhere Gateway or Access Server Symantec pcAnywhere Gateway facilitates the process of finding and connecting to host computers that are behind a firewall router or other Network Address Translation...

Page 274: ...encryption level on the computer that is using the higher level If you are using symmetric encryption pcAnywhere also raises the algorithm levels if the one of the computers is using a lower level For...

Page 275: ...a third party This encryption level is compatible with earlier versions of pcAnywhere that do not support stronger encryption techniques pcAnywhere encoding Symmetric encryption encrypts and decrypts...

Page 276: ...formation about serialization see the Symantec pcAnywhere Administrator s Guide To use a serial ID to secure a connection 1 On the main pcAnywhere Mobile screen on the command bar tap Tools Options 2...

Page 277: ...nd this search to include multiple subnets When you add a subnet address the results of the host discovery list are automatically available to all new and existing connection items Symantec pcAnywhere...

Page 278: ...mantec pcAnywhere Mobile lets you quickly connect to another computer with minimal setup Before connecting you must know the computer name or IP address of the host computer and the logon information...

Page 279: ...ied host Enter the computer name or IP address of the computer to which you want to connect 4 To start the connection in remote management mode check Start in remote management mode This option lets y...

Page 280: ...crypting your mobile sessions on page 274 Security You can specify the ports that the host computer is using if necessary See Specifyingthehostportsformobileconnections onpage276 Ports 6 On any proper...

Page 281: ...e ezZoom feature lets you select a portion of the session screen to magnify it Symantec pcAnywhere Mobile starts the session with ezZoom turned on unless you turn it off ezZoom The screen scaling opti...

Page 282: ...ntire host screen on your device 2 To switch back to the magnified view tap Screen scaling again Modifying navigation preferences during a mobile session Symantec pcAnywhere Mobile offers navigational...

Page 283: ...cannot see the message you might think the session has locked By checking this option you ensure that such dialog messages appear in a visible part of your screen Host window tracking Automatically mo...

Page 284: ...e 1 Connect to a host computer 2 On the main session screen on the command bar tap Actions 3 Select the task that you want to perform Starting a remote management session in Symantec pcAnywhere Mobile...

Page 285: ...te management session uses less bandwidth than a full remote control session because only the data needs to be transmitted between the host computer and the device Symantec pcAnywhere Mobile provides...

Page 286: ...Run option in Windows New Task Lets you cancel a program or command End Task 5 To refresh the screen tap Actions Refresh 6 To close the Task Manager screen on the title bar tap OK Stopping and startin...

Page 287: ...the host computer 4 On the Task Manager screen on the Processes tab select the process that you want to stop and then tap Actions End Process 5 To refresh the screen tap Actions Refresh 6 To close th...

Page 288: ...lose programs that are running without warning the host user If you choose to forcibly close programs users will lose any data that has not been saved The lock computer and log off commands do not sup...

Page 289: ...or shutting down a host computer from a mobile device You can restart or shut down a host computer to which you are connected You can give users an opportunity to save their work and close any open p...

Page 290: ...he Current host state screen under Options tap Prompt User 2 To include a message in the prompt under Message to display enter the text that you want to send 3 To give users the option to cancel the r...

Page 291: ...command that you want to run In the command box tap the drop down list and then select a command from the list of commands that you have previously run This list is empty the first time that you use...

Page 292: ...ove connection items that you no longer need See Removing a connection item from a mobile device on page 293 Renaming a connection item on a mobile device When you create a new connection item Symante...

Page 293: ...hat you want to move 2 Tap Rename Move 3 Do one of the following In the Folder list select the location in which you want to move the connection item In the Location list select the storage location i...

Page 294: ...you close pcAnywhere Mobile ensure that you have ended any pcAnywhere Mobile sessions that are running See Ending a mobile session on page 291 For more information about stopping a program that is ru...

Page 295: ...nywhere hosts that are running on the same subnet on which the pcAnywhere Gateway service is running You can broaden the search to include additional subnets Symantec pcAnywhere Gateway allows up to f...

Page 296: ...s must also change their pcAnywhere port settings to match See Changing the default port numbers on the host on page 77 See Changing the default port numbers on the remote on page 99 Installing Symant...

Page 297: ...user password after installation 8 In the Ready to Install the Program panel click Install The Symantec pcAnywhere Gateway icon is placed on the desktop by default If you do not want to create this sh...

Page 298: ...open pcAnywhere Gateway from the Windows Start menu If you enable the Windows Firewall while the Gateway service is running you must stop the Gateway service and restart it To start pcAnywhere Gateway...

Page 299: ...eway computer name Symantec pcAnywhere Gateway uses the Windows computer name for the Gateway computer You can change the name of the pcAnywhere Gateway to something that is easily identifiable for re...

Page 300: ...the Security tab check Require a password to connect to the Gateway 3 In the Password box type the password 4 In the Confirm password box retype the password 5 Click OK To create an administrator pass...

Page 301: ...or more information about the Windows Event Viewer see your Windows documentation To log Gateway events to a central server 1 In the Gateway Manager window on the Edit menu click Preferences 2 In the...

Page 302: ...or pcAnywhere Gateway 1 In the Gateway Manager window on the Edit menu click Preferences 2 In the Preferences window on the Connectivity tab in the Device List select your connectivity device 3 Click...

Page 303: ...n you no longer need them To add a subnet for Gateway host searches 1 In the Gateway Manager window on the Edit menu click Preferences 2 In the Preferences window on the Connectivity tab under Subnets...

Page 304: ...session to prevent unauthorized access to free resources or at the request of a remote user No warning is provided to the remote user before the session ends To end a pcAnywhere Gateway session 1 In t...

Page 305: ...colors 121 bandwidth conferencing 87 modifying connection speeds 106 bitmaps 122 284 broadband 23 24 C cable modems 23 24 cache files 27 call waiting 78 Callback 197 caller accounts protecting with pa...

Page 306: ...emote 92 using wizard 56 protecting with passwords 214 saving host 69 remote 91 using preconfigured host 70 remote 92 Connection Wizard about 49 56 allowing connections 70 Connection Wizard continued...

Page 307: ...ction items 91 Symantec pcAnywhere program files 43 File Manager 155 file transfer canceling 163 in CrossPlatform 243 pausing 163 performance 162 file transfer continued preferences 160 startup locati...

Page 308: ...81 host startup options 80 using a wizard 70 using advanced properties 72 using CrossPlatform 237 selecting device types 74 using pcAnywhere Mobile 269 host connections continued using Web Remote 255...

Page 309: ...credentials 152 providing automatically 108 securing 195 logon security 251 low bandwidth 120 LPT port 67 79 103 M Mac connections 130 Mac OS X connections 247 manuals 29 Microsoft Active Directory Se...

Page 310: ...where Mobile about 261 adding subnet addresses 277 closing 293 connection items configuring 270 managing 292 connections 269 278 encrypting sessions 274 pcAnywhere Mobile continued ending sessions 291...

Page 311: ...gistry 146 locking host computer 149 288 logging off user 149 288 remote management continued overview 59 restarting host computer 148 289 sending commands to multiple computers 150 sending DOS comman...

Page 312: ...using Quick Connect 111 using Web Remote 255 superuser privileges 199 Symantec Cryptographic Module 205 Symantec LiveUpdate Administration Utility 39 Symantec Packager 31 Symantec pcAnywhere encoding...

Page 313: ...ging port settings 255 configuring encryption 252 connecting to a host 255 encryption compatibility 253 entering a serial ID 254 finding hosts 255 in session tasks 257 securing sessions 250 setting up...

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