Supero SUPER 370SSA, User Manual

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3-3
Chapter 3: Troubleshooting
Troubleshooting
1. Please go through the ‘Troubleshooting Procedures’ and 'Frequently
Asked Question' (FAQ) sections in this chapter or see the FAQs on our
web site (http://www.supermicro.com/techsupport.htm) before con-
tacting Technical Support.
2. BIOS upgrades can be downloaded from our web site at
http://www.supermicro.com/techsupport/download.htm.
Note: Not all BIOS can be flashed depending on the modifica-
tions to the boot block code.
3. If you still cannot resolve the problem, include the following information
when contacting Supermicro for technical support:
• Motherboard model and PCB revision number
• BIOS release date/version (this can be seen on the initial display when
your system first boots up)
•System configuration
An example of a Technical Support form is on our web site at
http://www.supermicro.com/techsupport/contact_support.htm.
4. Distributors: For immediate assistance, please have your account number
ready when placing a call to our technical support department. We can
be reached by e-mail at support@supermicro.com or by fax at (408)
895-2012.
3-3 Frequently Asked Questions
Question: What are the various types of memory that the 370SSA/
370SSM motherboard can support?
Answer: The 370SSA/370SSM has three 168-pin DIMM slots that support
up to 512 MB of unbuffered 3.3V SDRAM (registered DIMMs not supported).
ECC memory is not supported. The 133/100 MHz memory bus fully supports
both PC133 and PC100 memory. However, if three DIMM modules are in-
stalled, the memory will run at 100 MHz, even if PC133 memory is used (this
is a chipset limitation).
Question: How do I update my BIOS?
Answer: It is recommended that you do not upgrade your BIOS if you are
experiencing no problems with your system. Updated BIOS files are located
on our web site at http://www.supermicro.com. Please check our BIOS
warning message and the info on how to update your BIOS on our web
site. Also, check the current BIOS revision and make sure it is newer than
your BIOS before downloading. Select your motherboard model and down-