Warranty Claims
Policy & Procedures
1.
When to file a Warranty Claim:
In the event that your tanning system is not functioning properly under intended normal
use as described in the unit’s Operation and Assembly Manual, you may then have established
cause to file a Warranty Claim.
NOTE: Both the tanning system and legal registered owner must meet the criteria
established under JK Products & Service Limited Warranty as described in this manual before
any Warranty Claim will be considered.
2.
Where to call to place a Warranty Claim:
JK Products & Service is supported nationwide by an extensive dealer/distributor network
through whom the majority of our units are sold. These dealers/distributors are required by
contract to stock sufficient parts to meet the various warranty and nonwarranty needs of their
customers.
Therefore, in order for you to properly file a Warranty Claim, you must locate the name
and phone number of the dealer/distributor through whom you purchased your unit. Normally this
information can be easily located either on your paid invoice or other proof of purchase
documentation that you received when taking delivery of the unit.
Next, notify the dealer/distributor of the serial number, model number and date unit was
purchased. This will initiate the Warranty Claim process.
Upon determination of the problem, your dealer/distributor can then supply you with the
part(s) and proper instructions to return your unit to working order.
Each dealer/distributor has their own internal procedure for handling Warranty Claims
and credits.
NOTE: JK Products & Service, the manufacturer, does not involve itself in the
direct handling of a Warranty Claim except where mitigating circumstances apply and
where required by law.
