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them.
Sun StorageTek 9900 BOS Virtual (BOS V) - The BOS V is an upgrade to
the BOS and adds Unique ability to virtualize externally attached
storage subsystems to the ST9985V system creating a single
heterogeneous pool of tiered storage. This enables simplified storage
management, increases utilization, increases efficiency, improves
service levels, simplifies data migration and helps meet compliance
demands. The with the BOS V Virtual Partitions are expanded - up to 8
storage and 8 cache partitions.
Q. Is installation included in the price of Sun StorageTek 9985V System?
A. ST9985V product purchase includes Sun StorageTek(SM) 9985V
Installation Service, (9985V Installation) a basic install offering,
for new system (minimum 1 controller unit) purchase. This installation
is provided during normal business hours.* The official service
listing, including scope, tasks, deliverables and customer
responsibilities for this and other service programs for Sun
contracted customers, is maintained at:
http://www.sun.com/service/servicelist/
StorageTek 9985V product purchases sold for installation into existing
ST9985V systems, i.e. incrementally-sold single drive canisters, also
include installation, provided during normal business hours.* Sun
reserves the right to require customer to perform installation
activities for certain optional components should it be determined
that Sun's presence on-site is not necessary, e.g. for very basic
product upgrade purchases such as power cords.
ST9985V Installation does not include the installation of optional
third-party SAN components. Installation of optional third-party SAN
components may involve additional charges.
ST9985V installation does not include any consulting engagement services.
Customers are encouraged to utilize Sun Services consulting for SAN
architecture and implementation engagements. Customers may also
utilize Implementation Service for Sun StorageTek 9900 Series for
implementation services that go beyond the basic installation provided
by 9900 Installation.
*If installation is performed outside of normal business hours, for
customers in all geographies, the customer should be charged a
separate line item charge for the following part: EIS-9900-E-AH . The
extra charge for after-hours installations applies to initial
controller base charge only, and must be ordered in conjunction with
each 4 disk after hours installation service (EIS-9900-4DISKE-AH).
Q. What languages will the ST9900 series software products
in this announcement support?
A. English and Japanese are the only languages currently supported.
Strategy for further localization is reviewed on a periodic basis.
Q. What level of software warranty/support comes standard with the
purchase of ST9900 Series software?
A. A Standard software warranty comes with the purchase of the ST9900
series software. This warranty covers 90 day defective media
replacement only. To take advantage of ST9900 series software free
updates and upgrades, customers must purchase the appropriate Sun S4
Maintenance contract. The recommended level of support for this
product is Premium.
For more information regarding Sun Software support, please visit the
following URL:
http://www.sun.com/service/support/software/index.html
Just the Facts
October 2007
127
Sun Confidential – For Internal Use and Authorized Partner Use Only