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clarification, the terms "ACP" and "DKA" are synonymous.
Q. What is "Control Cache"?
A. "Shared memory" is now known as "Control Cache".
Q. Will the 100% Data Availability Guarantee be available with
the ST9985V?
A. Yes, the 100% Data Availability Guarantee will again be available for
the ST9985V as it has been for the last 3 generations of ST9900 product.
Please note however: “100 percent Data Availability on the ST9985V is NOT
supported on RAID 5 with a (7D+1P) configuration. Note: As a general rule, ALL
requests for 100 percent Data Availability is considered under an RPQ (Request
Per Quote) basis and needs to be approved by the SUN ST9900 and HDS Product
Management”.
Q. Can I attach the new disk array frames and disks for the ST9985V to my
existing ST9990V, ST9990, ST9985, ST9960, ST9970, ST9980 control frame?
A. No. The new disk array frames are only supported on the ST9985V
control frame. The new ST9985V is not backward compatible with ST9990V,
ST9990, ST9985, ST9960, ST9970, ST9980. However, you can virtualize
existing ST99XX Systems behind the ST9985V system.
Q. How are storage system trade-in values determined?
A. Sun works with customers on a case-by-case basis to understand a
customer's current book value coupled with market values for older
systems. Sun's upgrade sales reps then determine the appropriate
value for the storage devices being traded for the ST9900. This amount
can be used to purchase additional migration services or more storage
capacity thereby extending the purchase budget.
Q. How can Sun help me with the migration and ongoing support of the
ST9985V?
A. Sun Professional Services can assist the customer in optimizing
storage investments and improving your operating efficiencies in the
data center. Sun storage consultants can help the customer implement a
comprehensive data migration plan that mitigates risk and ensures a
smooth, prompt and uninterrupted transition to new storage
equipment. Sun can also help implement TrueCopy and ShadowImage
software for specific customer environments. Other relevant Storage
Services include:
The following optional technical services are available:
-SAN Architecture and Implementation
-Data Migration and Replication
-Storage Assessment
-Capacity Planning
-Performance Tuning
The following optional business services are available:
-Storage Total Cost of Ownership (TCO)
-Enterprise Continuity
Q. Are the hard disk drives used in the ST9960, ST9910, ST9980, ST9970,
ST9985, ST9990 and ST9990V the same as those used in the ST9985V?
A. No. Hard disk drives from those systems cannot be used in a ST9985V.
Q. What is the maximum of hard disk drives (HDDs) and Spares in a ST9985V?
Just the Facts
October 2007
125
Sun Confidential – For Internal Use and Authorized Partner Use Only