31
M
INI
-S
PACE
EC I
NSTALLATION
, O
PERATION
AND
M
AINTENANCE
M
ANUAL
•
Purchase Order Number
•
Date of Order
•
STULZ Stated Part Price
• Customer
Billing
Address
• Shipping
Address
•
Customer’s Telephone and Fax Numbers
• Contact
Name
•
Unit Model Number and Serial Number
The customer is responsible for the shipping cost incurred
for returning the defective part(s) back to STULZ. Return of
defective part(s) must be within 30 days, at which time an
evaluation of the part(s) is conducted and if the part is found
to have a manufacturing defect a credit will be issued.
When returning defective part(s), complete the Return
Material Authorization Tag and the address label provided
with the replacement part. For prompt processing, please
affi x the RMA in a prominent place on the external packaging
of the returned part.
5.3
Obtaining Spare/Replacement Parts
Maintaining a recommended spare parts inventory is an
industry best practice for critical facilities. On-site spares kits
reduce downtime and can eliminate the cost of expedited
freight charges. Recommended spares and replacement
parts sales are available through Product Support by fax (301)
620-1396, telephone (888) 529-1266, or email (parts@
stulz-ats.com).
STULZ accepts Visa and MasterCard. STULZ may extend
credit to its customers; a credit application must be prepared
and approved (this process could take one week).
A 25% minimum restocking charge will be applied on
returned stocked parts that were sold as spare/replacement
parts. If the returned part is not a stocked item, a 50%
restocking charge may be applied. Additionally a Return
Material Authorization Number is required when returning
parts. Repair/replacement parts may be returned for credit
up to 30 days after purchase.
