30
M
INI
-S
PACE
EC I
NSTALLATION
, O
PERATION
AND
M
AINTENANCE
M
ANUAL
6. Follow the steps of the cylinder removal, drain valve
cleaning and cylinder installation procedures in the
Nortec MES2 Installation and Operation Manual
provided under separate cover with your unit.
7. Close the Mini-Space EC cabinet door and reconnect
main power at the main power disconnect switch.
8. Turn on the water supply to the humidifi er.
9. Readjust the humidity setpoint.
CAUTION
If the humidifi er is to be shut down for an extended
period, follow the steps of the Extended Shutdown
procedure in the
Nortec MES2 Installation and
Operation Manual
.
4.3.4.5
Filter
Replacement
The filters are behind the front door or in the rear filter
box depending on the configuration of the unit. Ensuring
directional airflow arrows on the filters are correct, insert
the new filters then close and/or replace the access panel.
5.0
PRODUCT SUPPORT
STULZ Product Support provides aftermarket technical
and fi eld support, warranty authorization and part sales to
contractors and end users. Factory authorized services are
available by request and include:
•
Factory Authorized Start-up/Warranty Inspec-
tion
• Commissioning
Assistance
•
Break Fix Repair
•
Preventive Maintenance Contracts
• Performance
Evaluations
•
Technician and Owner Training
5.1 Technical
Support
The STULZ Technical Support Department is dedicated
to the prompt reply and resolution of issues experienced
with supplied equipment. Please contact (888) 529-1266
Monday through Friday from 8:00 a.m. to 5:00 p.m. EST.
After hours support is also available. Please provide your
name and contact information and a support technician will
return your call.
When calling to obtain support, it is important to have the
following information readily available, (information is found
on the unit’s nameplate):
•
Unit Model Number (CCX-XXX-X-EC)
•
STULZ Sales Order Number
•
STULZ Item Number
•
Unit Serial Number
•
Description of Problem
5.2 Obtaining
Warranty
Parts
All Warranty Parts Authorizations are validated and processed
through the Technical Support Department at (888) 529-
1266 Monday through Friday from 8:00 a.m. to 5:00 p.m. EST.
A support technician at STULZ will provide troubleshooting
assistance over the telephone. If it can be determined
that a part may be defective, a warranty authorization for
a replacement part will be processed by STULZ Technical
Support. The replacement part will then be shipped via UPS
ground. If the customer requests that warranty part(s) be
sent by any other method than UPS ground, the customer
is responsible for the shipping charges. If you do not have
established credit with STULZ you must provide a freight
carrier account number.
A written (or faxed) purchase order is required on warranty
parts and must be received prior to 12:00 p.m. for same day
shipment. The purchase order must contain the following
items:
