Chapter 5. Problem Determination, Diagnostics, and Recovery 393
1st ed., 6/30/04 - 312579601
Load Dump and CONSLOG Onto Disk
Load the dump spool file onto MAINTSTK’s IPCS disk. Ensure that MAINT’s 193 disk is
ACCESSed. MAINTSTK normally has a LINK to this disk in its directory entry.
To access the disk, issue the following command from MAINTSTK’s virtual console:
ACCESS 193 B
Issue the following command to load the first dump spool file onto disk:
SLUIPCS LOAD
A message is issued providing the name of the disk file created. This disk file has a name
of the form PRBnnnnn DUMP.
Load the related CONSLOG file onto MAINTSTK’s IPCS disk (normally accessed as the
‘‘K’’ disk). The example below loads the CONSLOG, whose spool file number is 70, onto
MAINTSTK’s IPCS disk:
RECEIVE 70 PRBnnnnn CONSLOG K
Call StorageTek Software Support
Call StorageTek Software Support using the telephone number provided in the
Requesting
Help from Software Support guide
. The remote diagnostician will request the following
information:
• Your StorageTek site location ID
• ABEND code and reason code
• Dump title
• Maintenance level of the VM HSC (for example, PUT 9301)
• Operating system name, release, and maintenance level (for example, VM/ESA,
Release 2, Service Level 0000). This information can be obtained by issuing the CP
command:
QUERY CPLEVEL
Move Problem Materials to Tape
StorageTek Software Support may require that the problem materials be copied to tape and
shipped to them for detailed analysis. Copy the materials to tape using the VMFPLC2
CMS command. Details on using VMFPLC2 can be found in the
IBM Service Guide for
VM/SP
and VM/SP HPO, Release 6, or the IBM
Installation and Service
manual for
VM/XA SP, VM/ESA, and VM/ESA 370.
Normally, Software Support requires the following materials:
• The dump (PRBnnnnn DUMP)
• The related CONSLOG (PRBnnnnn CONSLOG)
• The software maintenance log (SMS2000 VMFSVLOG)
Summary of Contents for Host Software Component 6.0
Page 1: ...Host Software Component VM Implementation System Programmer s Guide Release 6 0 312579601...
Page 4: ...iv VM HSC 6 0 System Programmer s Guide 1st ed 6 30 04 312579601...
Page 24: ...xxiv VM HSC 6 0 System Programmer s Guide 1st ed 6 30 04 312579601...
Page 30: ...xxx VM HSC 6 0 System Programmer s Guide 1st ed 6 30 04 312579601...
Page 48: ...18 VM HSC 6 0 System Programmer s Guide 1st ed 6 30 04 312579601...
Page 198: ...168 VM HSC 6 0 System Programmer s Guide 1st ed 6 30 04 312579601...
Page 376: ...346 VM HSC 6 0 System Programmer s Guide 1st ed 6 30 04 312579601...
Page 627: ...Appendix C Record Formats 597 1st ed 6 30 04 312579601 UVD994B5 CVAL Name Len Offset Value...
Page 632: ...602 VM HSC 6 0 System Programmer s Guide 1st ed 6 30 04 312579601...
Page 683: ...Appendix F Batch Application Program Interface API 653 1st ed 6 30 04 312579601...
Page 684: ...654 VM HSC 6 0 System Programmer s Guide 1st ed 6 30 04 312579601...
Page 700: ...1st ed 6 30 04 312579601 670 VM HSC 6 0 System Programmer s Guide...
Page 716: ...686 VM HSC 6 0 System Programmer s Guide 1st ed 6 30 04 312579601...
Page 717: ......
Page 718: ...Printed in U S A...