47
AlphaCom XE - Installation, Configuration & Operation
A100K10805
Audio Messaging
9
The Audio Messaging features are used to provide various messaging
services and PA broadcast in the AlphaCom XE Audio Server. The
messages are pre-stored in flash memory on the main processor board
and can be played back to individual stations or a group of stations to
provide information such as:
Voice guidance at doors and elevators
●
Security voice response
●
Auto-attendant and voice guidance
●
Information messages
●
Alarm and evacuation messages
●
There are four ways to implement audio messaging services in the
AlphaCom XE:
ASVP software module
●
ASVP board
●
Upload customized WAV files from AlphaWeb
●
Record customized messages from an intercom station
●
ASVP
=
A
lphaCom
S
tored
V
oice
P
layback
9.1 Stored Voice Messages
Both the Basic and the Enhanced Audio Messaging licenses have the
capability of storing and playing audio messages from the Alphacom XE
server. The feature set of the license is compatible with that of the ASVP
board but offers some important additional functionalities.
The audio messaging license offers a broad set of applications and
functions, some of which are:
Live PA and group call broadcast with recall for handling feedback
●
and verifying messages
Pre-stored PA and group call broadcast
●
Scheduled or event-based PA and group call broadcast
●
Auto-attendant with voice guided menus for handling incoming calls
●
Voice response for ‘call request waiting’ messages and absence
●
messages
Integration with 3
●
rd
party systems via OPC, STENTOFON SDK and
STENTOFON Data Protocol
When the Audio Messaging license is activated, the Alphacom XE
server will have a set of default messages such as absence, alarm
and general information messages. The default messages can be
changed and new messages can be added. Both new and modified
messages can be recorded from an intercom station or created on a PC.
Your favorite audio and music programs can be used to create these
messages, which can then be uploaded to the Alphacom XE server via
AlphaWeb.
The audio messaging license comes in three versions – Basic,
Enhanced, and PA Recall. The licenses are different in terms of:
Audio storage capacity
●
Set of default audio messages
●
Interactive complex message generation (Enhanced License only)
●
Compatibility with hardware versions
●
RECEPTION
X-Lite
Analogue FXO
GSM
ISDN
SIP Trunk
CALL PICk-UP
(+47) 40 00 25 00
Inbound
calls
AUTO
ATTENDANT