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TECHNICAL MANUAL

AlphaCom XE

Installation, Configuration & Operation

A100K10805

Summary of Contents for alphaCom XE

Page 1: ...TECHNICAL MANUAL AlphaCom XE Installation Configuration Operation A100K10805 ...

Page 2: ...duct Information Product Part Number AlphaCom XE1 Audio Server 1009601002 AlphaCom XE7 Audio Server 1009608000 1009608100 1009608106 1009608300 AlphaCom XE20 Audio Server 1009621000 AlphaCom XE26 Audio Server 1009627000 1009627001 1009627002 Publication Log Rev Date Author Comments 1 0 21 10 2010 HKL Published 1 1 24 11 2010 HKL Revised LCM figures 1 2 4 3 2011 HKL XE7 backplane fig 1 3 18 3 2011 ...

Page 3: ...ard 15 2 2 12 AGA General Purpose Audio Interface 16 2 3 Performing a Cold Start 17 2 3 1 Cold start procedure 17 2 3 2 Cold start AMC application only retain IP setting 17 2 4 Modifying Factory Default Settings 17 2 5 Default Directory and Feature Numbers 17 2 5 1 Station numbers 17 2 5 2 Class of Service CoS 18 2 5 3 Features during connection 18 2 5 4 Voice and display messages 18 2 5 5 Station...

Page 4: ...ration 36 6 2 1 Overview 36 6 2 2 Insert AlphaNet license 36 6 2 3 Create all the exchanges in the AlphaNet 36 6 2 4 Create AlphaNet data routing 36 6 2 5 Create AlphaNet audio channels 38 6 2 6 Cluster node programming 38 6 2 7 Update the directory in each exchange 39 7 Multi Module Network 41 7 1 Overview 41 7 2 Installation 41 8 External Communication 43 8 1 SIP Trunk License 43 8 2 Gateway Con...

Page 5: ...on 55 9 4 2 Hardware and license requirements 56 10 System Monitoring 57 10 1 System Logging 57 10 1 1 Local log file and AlphaWeb 58 10 1 2 System clock and event time stamps 59 10 2 System Information and Statistics 60 10 2 1 SNMP MIBs 60 10 2 2 System information 60 11 Upgrade Backup 61 11 1 Software Upgrade 61 11 2 Configuration Backup and Restore 61 12 Appendix Technical Data 62 12 1 Specific...

Page 6: ...rver It allows users to log in using a standard web browser such as Internet Explorer or Firefox to operate and manage the AlphaCom XE system Logging and monitoring AlphaCom XE comes with powerful logging and monitoring functions providing the user with good oversight of system status and events Software and system upgrade AlphaCom XE comes with powerful software and system upgrade capabilities Ne...

Page 7: ...ment services The authentication process uses an MD5 authentication routine Separate management interface 1 1 2 AlphaCom XE comes with a separate Ethernet interface which can be dedicated to management This allows the administrator to build a separate administration VLAN that is dedicated only to administrators Internal firewall 1 1 3 AlphaCom XE has an internal firewall allowing the network admin...

Page 8: ... default factory settings are often required for instance if the default numbering plan and naming in the directory shall be updated to reflect the floors in a building then the optional steps should also be performed Making a Network Plan 2 1 Make a plan of the network topology as shown in the example below Oslo head office SIP ISDN Gateway iPBX Public telephone network Internet VPN IPsec WAN Int...

Page 9: ...N WAN Internet and AlphaNet IP communication The serial ports with RS232 and RS422 485 interfaces are used for connecting to equipment using these protocols The two NO switches on the RCI connectors can execute programmable functions The 12 RCOs are connected to optional MRBD relay boards and can be programmed to execute functions such as door control Connectors 5 and 6 on the first ASLT line boar...

Page 10: ...when all stations are activated All Call or Alarm Call If All Call or Alarm Call is not to be activated the server may be fully equipped with 102 stations See the manual A110K10610 Line Connection Module for details 2 2 4 Installing the AlphaCom XE26 cabinet More information is found in Datasheet A100K10317 There are three standard cabinet models 19 rack mounting floor cabinet and floor cabinet wi...

Page 11: ... server termination field and connected to the server according to the project configuration The LCM board will substitute 6 x Subscriber Connection boards 100 9930 200 Power Distribution board 100 9970 101 MRBD Relay board with 6 RCO relays 100 9970 200 FBSAR Filter and Speech Adapter board with 2 audio outputs 1 audio input and PTT relay if these functions are used 100 9505 000 Each LCM board ha...

Page 12: ...ling electronic boards to avoid electrostatic discharges that may seriously damage the electronic circuits AMC IP AlphaCom Module Controller Board 2 2 7 All AlphaCom servers in the XE series have one AMC IP v 11 board delivered at shipment The AMC IP v 11 board is the next generation multi service board developed for the STENTOFON AlphaCom XE series The board is made for critical communication and...

Page 13: ...re normally delivered with the server The maximum number of cards in one server is AlphaCom XE7 6 in positions 1 6 AlphaCom XE20 17 in positions 1 8 23 AlphaCom XE26 23 in positions 1 23 Each board contains circuitry for 6 subscriber connections and one measurement channel for voice switching control The board provides 6 remote control software controlled outputs The line monitoring reports errors...

Page 14: ...n 1 The jumpers P5 and P6 are set to positions 2 3 The potentiometers P5 and P6 are used to adjust the input level Line points 5 and 6 can also be used as normal subscriber points Set jumpers 5 and 6 to positions 1 2 In AlphaPro select Exchange System Board Change the port setting from Audio Program Feed to Default Reset the exchange RCOs 1 6 are associated with the board in position 1 and RCOs 7 ...

Page 15: ...with filter board 100 9501 031 must be purchased separately Telephones may also be connected to an LCM board 100 9950 100 This board is likely to be installed in XE servers with DTMF telephones due to the expanded capacity The default DIP switch settings should normally not be changed The first and last three connector pairs on each board shall not be used AlphaCom XE7 All telephones are connected...

Page 16: ...phaCom XE20 or XE26 There can be 1 to 4 boards in a module placed in positions 18 to 21 An AGA connection kit 100 9930 300 has to be purchased to connect the audio sources The kit contains a filter board a connection board and an interface cable AGA boards can be placed in board positions 1 6 in an XE7 server but the number of inputs are reduced to 6 per board Input adjustments are performed by po...

Page 17: ... settings the AlphaPro programming tool must be used see section 5 Perform System Backup if any default setting has been changed see section 12 The default parameters are restored by performing a cold start see section 2 3 Default Directory and Feature Numbers 2 5 2 5 1 Station numbers The number series 101 to 499 and 5000 to 5152 are default directory numbers for all AlphaCom XE servers The direc...

Page 18: ...nd Absence Override 59 Pocket Paging with answer 45 X X Remote Control Door opening 6 X Pocket Paging text message 46 X X Send standard voice message 7 X X Pocket Paging voice message 47 X X Call Back 8 X Change message remotely 50 X X Search 9 X X 2 5 4 Voice and display messages When the station is idle entering a digit number code will show different menus on the station display Navigation in t...

Page 19: ...531 X Recall to global group 1 9101 Re dial 9532 X Recall to any group 765 Wake up call 7883 X Answer Group Call 99 X X Set station in OPEN 7886 X Group Call filter 7931 7933 Set station in PRIVATE 7887 X Group Call filter OFF 7930 CALL REQUEST Disconnect Group Call 7884 Call Request to CRM stations 621 X Ringing Group 6701 6710 X X Call Request alarm 622 X CONFERENCE Call Request ordinary 623 X S...

Page 20: ...R STATION Feature No CoS1 CoS15 Set volume 783 Set time and date 785 Station ID directory physical nos 789 X AlphaCom IP configuration 7810 Install backup from EPROM 7819 Store backup to EPROM 7820 Reset board error 7871 AGA audio test 7872 Set access to feature 7873 Tone test 7885 Block alarm input 7888 Unblock alarm input 7889 Control room stations 2 5 7 Stations used for control rooms such as g...

Page 21: ...ntroduction of master stations with dual display where the second display can be programmed with DAK key names has lead to a series of specific feature codes Dual Display features Feature No CoS1 CoS15 Alphanumeric search 9537 X Edit DAK text 9540 X Program DAK 9541 X Dual Display menu 9542 X Dual Display DAK page down 9543 X Dual Display DAK page up 9544 X Telephone functions 2 5 10 When calling ...

Page 22: ...ted in AlphaWeb by selecting Filters in the System Configuration menu see section 3 4 4 AlphaWeb XE Interfaces Routers IP Station Upgrade Licensing Filters Stations User Management Logging Time and Date Host Names Messaging System Configuration System Upgrade Custom Scripts System Recovery M100 Config Backup System Maintenance RingMaster External Systems About Help System Monitoring Node Informati...

Page 23: ...hould be saved to the configuration file by clicking Save The configuration data is then only saved to the AlphaCom configuration file and not applied to the running configuration To get the new configuration data applied to the running configuration click Apply Changing Default User Name and Password 3 2 It is recommended to change the default user names and passwords for security reasons Select ...

Page 24: ... parts Network address identifies a whole network or subnet Host address identifies a particular device s connection or interface to that network This division is used to control how traffic is routed in and among IP networks It is the Subnet Mask that decides which part of the IP address is the Subnet number and which part is the Host number 3 4 2 IP interfaces To connect the AlphaCom XE to your ...

Page 25: ...ute by clicking Add Route Default IP route Enter only Gateway IP address and Out Interface Ethernet port eth0 1 Network route Enter Destination IP address Destination Mask Gateway and Out Interface Ethernet port eth0 1 Host route Enter Destination IP address Gateway and Out Interface Ethernet port eth0 1 3 4 4 Internal firewall AlphaCom XE has an internal firewall allowing the network administrato...

Page 26: ...nt AlphaPro 11 can also upload configuration information from a server exchange AlphaPro 11 connects to a server exchange via the IP network or a local RS232 interface AlphaPro versions 4 1 1 AlphaPro 11 comes in two versions A hardware dongle is used to differentiate between the versions There are two types of hardware keys one for parallel port and one for USB port The versions of AlphaPro are A...

Page 27: ...the instructions on the screen You can safely answer YES to all questions Insert the HW dongle 4 2 2 Insert the hardware dongle in the PC s parallel or USB port depending on the dongle type Leave the dongle in the PC during programming and transferring of data to the server If the dongle is not inserted the AlphaPro will run in AlphaPro M mode You will still have access to all functions except Alp...

Page 28: ...st exchange node number is 1 Select the desired type of node exchange type AlphaCom E is default Select the display language for the stations in the exchange Available languages are Danish Dutch English Finnish French German Hebrew Norwegian Spanish and Swedish English is the default Checkbox for AlphaNet Adm Here Creates an exchange with full database which can be configured from this PC Creates ...

Page 29: ...cation is established and the buttons become active If the PC is not connected to the exchange a fault warning will L L pop up You may skip the data transfer until data changes have been carried out off line Send information to the exchange 4 4 2 Click SendAll to send all data Click SendChg to send changed data only An icon in the lower right corner flashes during transmission The transmission may...

Page 30: ...f the node number in the exchange is not the same as the node number in the AlphaPro database the login will fail This command allows you to modify the node number in the exchange After Autoload the exchange will have node no 1 In a network of exchanges AlphaNet each exchange must have its unique number AlphaPro Menu Structure 4 6 Exchange System Directory Features Audio programs Pocket pagers Sim...

Page 31: ... tones Members Members Groups Name Access level Priority General Directory Numbers Directory numbers Display text Feature description CoS restrictions Hide info in idle Visibility Timings General settings Pager settings Number Name Driver Type Receiver number Pocket Pagers Pocket Pagers Global Groups Net Routing Group Members Net Audio Groups Users Reports Group User preferences Event actions Auto...

Page 32: ...nnection point on the ASLT or ATLB card IP stations must also be given physical numbers to follow the same logic This number can be any number below 552 but must not overlap star wired station physical numbers L L Start numbering the IP stations from 552 and downwards to avoid occupied number problems if the exchange is extended with more star wired stations later on Directory Number is the number...

Page 33: ...ckbox for registration with directory number AlphaCom XE can use both methods for identifying an IP station When configuring an IP station in AlphaPro you must select which methods to use to identify the IP station The advantage of using registration by directory number is that it is easier to replace the station at a later stage as this does not require new settings in AlphaPro Directory Number r...

Page 34: ...CT System comprises the following components IP DECT Server 6000 Base Stations Repeaters Administrative Computer Handsets and accessories The IP DECT Server 6000 communicates with the AlphaCom exchange over a LAN Local Area Network The configuration process includes Configuring the Server Configuring the Base Station Registering a Handset Subscribing a Handset Configuring the Exchange The complete...

Page 35: ... order Alternative routing Alternative routing of calls allows call completion even when the primary AlphaNet route is down For alternative routing AlphaCom XE can either use its secondary IP interface or route the call over a traditional interface such as an analog or digital line Backwards compatibility AlphaCom XE provides 100 backwards compatibility between traditional AlphaNet technologies an...

Page 36: ...he AlphaNet Create AlphaNet data routing Create AlphaNet audio routes Update the directory Insert AlphaNet license 6 2 2 This must be done if VoIP AlphaNet should be used see section 3 3 Create all the exchanges in the AlphaNet 6 2 3 Define the exchanges in AlphaPro under Network Exchanges See section 4 3 on how to create the exchanges In some cases it is not desired to program all the exchanges L...

Page 37: ...ree ACDP Link AlphaCom Data Protocol Click Change Tick the Enabled checkbox to enable the port and select the serial port for AlphaNet from the Port Type drop down list Set Link Type as Stentofon Link Layer AlphaNet Click OK and close the serial port window Select Net Routing Click Insert Select the remote AlphaCom node for the AlphaNet Configure the primary route Select the ACDP Link that was con...

Page 38: ...s Select the AlphaCom exhange Click the Exchange System icon Click Net Audio Click Insert Select the destination node and click Select Enter the physical numbers in the Source and Destination nodes as shown The module position and line numbers are automatically defined when the physical number is entered See the appendix for an overview of physical numbers in AlphaCom Confirm by clicking OK Repeat...

Page 39: ...as a global number feature 83 If the number exists from before in any of the other exchanges it will be deleted AlphaNet Visibility will be set to Cluster Automatic in the other exchanges Modifying When modifying the number or name of an existing global user do the modification in the exchange where the user is physically connected i e where the visibility is set to Cluster Global Deleting When de...

Page 40: ...rom the Visibility drop down list Confirm by clicking OK Cluster Global can also be set from the Directory Feature menu All stations can then be set in one operation Manually create directory number for Global Numbers for AlphaNet Click the Directory Features icon Click Insert Select Global Number for AlphaNet 83 from the Feature drop down list Enter the node number for the exchange Enter the dire...

Page 41: ... Main features of AlphaCom XE IP based Multi Module Same high degree of feature integration as conventional multi modules No additional AlphaCom hardware required License is needed in the master module only Point to point connections not in a ring as in conventional multi modules The modules need to be on the same LAN Optional Autonomic mode The AMC Master can be set to copy its contents to the sl...

Page 42: ...ster license key to enable the Multi Module see section 3 3 AlphaPro Click the Exchange System icon Select the multi module exchange from the list Click the System button Select Eth1 as the Default VoIP Port and check the Address Enter the IP address of the slave modules Only the Master Module supports serial port drivers and other L L central equipment and licenses like RIO Paging AlphaNet SIP tr...

Page 43: ...Codes interconnection are covered A full description including AudioCodes programming is found in the SIP Gateway Configuration Guide A100K10333 and in AlphaWiki http nooslzswiki alphawiki index php5 Category SIP See also the SIP GSM Gateway Configuration Guide A100K10390 The configuration of AlphaCom XE with the SIP gateway includes the following steps Using AlphaWeb Assign IP address to the Alph...

Page 44: ...he button next to the Select Exchange drop down list to create a new exchange The exchange Type must be set to SIP Node Click the radio button for SIP Trunk Line and enter 10 5 101 44 The SIP Trunk IP address must be identical to the IP address of the SIP Gateway If AlphaCom is configured with a SIP Registrar node in addition L L to the SIP Trunk node the SIP Registrar node must have a lower node ...

Page 45: ...licking the SendAll button Reset the exchange after the send operation is completed Billing System 8 5 The VINGTOR Billing application makes it possible to manage and administer the communication fees and expenses for your VINGTOR ACM system The application provides access authorization to external communication The calling users will be identified based on PIN or subscriber number Each user will ...

Page 46: ...dard web browser to log into the system From the web browser the administrator is able to Print billing invoices Print and view usage reports Change billing setup Five different product versions of the Billing System are available with capacity from 2 to 32 external trunk lines all catering to a maximum of 400 users See the manual A100K10590 Billing System Configuration Guide for further informati...

Page 47: ...broad set of applications and functions some of which are Live PA and group call broadcast with recall for handling feedback and verifying messages Pre stored PA and group call broadcast Scheduled or event based PA and group call broadcast Auto attendant with voice guided menus for handling incoming calls Voice response for call request waiting messages and absence messages Integration with 3 rd p...

Page 48: ...he web interface AlphaWeb The standard messages comprise Absence messages Information messages Help messages Alarm messages The types of messages that actually become available depends on the installed Audio Messaging license Install language package The language file has the format asvp_xx_06 00 apkg where xx is the actual language and 06 00 is the version number Before the installation can start...

Page 49: ...udio if high quality playback is required The audio file must be in WAV format The following codecs are supported PCM files at 16kHz sample rate linear 16bit mono 1 channel MS ADPCM at 16kHz sample rate mono 1 channel IMA ADPCM at 16kHz sample rate mono 1 channel When a request is made to AlphaCom XE to play a message it will search for matching group index in the following order 1 Station recorde...

Page 50: ...one 70 Station reset 10 42 No messages None ALARM MESSAGES Dir no Feature Message Group Group Index Default English ASVP message Minimum license required 8191 Alarm Message 1 30 1 Fire alarm Please stay calm and leave the building through the nearest exit All exits are marked with green light Don t stop but proceed completely out of the building Wait for further information outside Basic 8192 Alar...

Page 51: ...ssages Enhanced 8180 660 669 Voice Mail messages Enhanced A station recorded message will mask any corresponding web loaded message or ASVP message When a station recorded message is deleted the web loaded message will be unmasked if present A station recorded message will be stored as a WAV file in the flash memory of the AMC IP board and can be accessed from the System Configuration Messaging pa...

Page 52: ...ages Message Group 11 index 1 3 Any number of Voice Alarm Messages Message Group 30 Up to 10 Mbyte of customized WAV files Approx 21 min 20 sec speech Recall function Delayed group call to prevent feedback Absence Messages 771 779 Mail Messages 660 669 Supported audio file formats 9 2 4 AlphaCom can only play back WAV container file format with 16kHz sample rate single channel mono and one of the ...

Page 53: ...4 or 765 84 2 Press the key to record a message 3 Press the key to stop the recording and listen to the message 4 Press 8 to dispatch the message or Press to make a new recording Press 7 to repeat the message Hang up to cancel Optional settings 9 3 3 The recall user interface and the recall attributes can be altered by modifying parameter 2 set in AlphaPro of the recall directory number By default...

Page 54: ...econd group call go through if the overlap is less than the number of stations specified Disable simultaneous group calls in AlphaPro Select Exchange System System Calls and Options Disable Simultaneous Group Calls by unticking the checkbox only one group call can be active at a time Each group call can be assigned one out of four available Setup Priority levels With Simultaneous Group Calls A gro...

Page 55: ...he voice menu Adding more auto attendant numbers Up to 3 auto attendant numbers are supported depending on the license installed Directory numbers for the first auto attendant is included by default For the second and third auto attendants you have to add new directory numbers from AlphaPro Adding a second auto attendant In Directory Features click Insert and add a new number with the following pr...

Page 56: ...igit routing is done in the DAK table of physical number 502 Hardware and license requirements 9 4 2 Hardware The auto attendant feature requires AMC IP hardware version 8000 5 or 8000 6 Black PCB License Auto attendant requires a Basic 1 auto attendant or Enhanced 3 auto attendants Audio Messaging license ...

Page 57: ...le to configure the events that should be included in the system log Click the Exchange System icon Click System Select Logs and Errors Select the events you want to be reported Confirm by clicking OK It is also possible to configure customized events in the system log This is done in AlphaPro by using Event programming Call statistics log The call statistics log provides an event for each call in...

Page 58: ...figuration Logging The list shows the log destinations and current configuration status The configuration may be altered as follows Click Edit to configure the destination Click Del to delete the option Click Add to create an additional item of the same type e g two e mail addresses To configure click Edit and fill in the dialogue box according to destination type In the Pri Level drop down list s...

Page 59: ...ing the log the hyperlink for the log file name may be selected to download the log to your PC 10 1 2 System clock and event time stamps To configure the system clock and event time stamps Log in to AlphaWeb Select System Configuration Time and Date Select the time zone from the Select Your Zone drop down list Set the local time by entering values in the Date and Time fields or enter the IP addres...

Page 60: ...and statistics Log in to AlphaWeb Select System Monitoring Node Information Click Information to see general system information and SW and HW configuration Click Processes to see software state and versions SNMP definition Simple Network Management Protocol SNMP is a set of protocols for centralizing the management of IP networks It is used for both collecting information from and configuring the ...

Page 61: ... AMC system package Log in to AlphaWeb Select System Maintenance System Upgrade Click Browse to select the appropriate apkg file Click Upload to transfer the AMC system package to AlphaCom Click Install to start the installation AlphaCom XE will do an MD5 L L check to verify that the software package is valid The MD5 digital signature is used to hinder possible virus infections Configuration Backu...

Page 62: ...0 102 physically 138 Entertainment channels On APC board NA 2 6 6 Per AGA board NA 6 16 16 Remote control outputs Per ASLT board NA 6 12 on back plane 6 6 Remote control inputs On APC board NA 2 6 6 Serial port COM0 RS232 9 pin D sub RS232 RJ45 COM1 RJ45 RS232 422 485 Ethernet 2 x RJ45 10 100 Mbps Traffic capacity SIP trunks 30 channels VoIP AlphaNet 30 channels Digital trunks 32 channels Analog t...

Page 63: ...al numbers 7 12 and 283 288 Board in slot 3 has physical numbers 13 18 and 289 294 and so on Since card positions 2 7 are not used in XE20 the corresponding physical numbers are therefore missing PHYSICAL NUMBER TABLE AlphaCom modules XE7 XE20 XE26 Single or master 1 36 1 6 143 138 1 138 1st slave 139 174 139 144 187 276 139 276 2nd slave 277 313 277 282 325 414 277 414 3rd slave 415 451 415 421 5...

Page 64: ...ON 1 8 NO S200 Ethernet settings 1 Port 1 Auto Negotiation enable 2 Port 0 Auto Negotiation enable 3 Port 1 Speed 100 Mbps OFF 10 Mbps 4 Port 0 Speed 100 Mbps OFF 10 Mbps 5 Port 1 Duplex full OFF half 6 Port 0 Duplex full OFF half 7 Ethernet LED configuration bit 0 8 Ethernet LED configuration bit 1 ON ON ON ON ON ON OFF ON S601 System settings 1 Linux Console enable 2 Self test 3 Reserved 4 Reser...

Page 65: ... activity Tx activity Tx Rx act ON OFF 10 Mbps 100 Mbps Link down Link up Activity Full Duplex Collisions Link up in full Duplex ON ON 10 Mbps 100 Mbps Link down Link up MII isolation Full Duplex Collisions Link up in full Duplex Blink rate 100 ms Port pin out 12 5 The AlphaCom XE servers have two serial and two Ethernet ports AlphaCom XE20 26 In AlphaCom XE20 and E26 the serial ports are availabl...

Page 66: ...85 RS232 RS485 RS422 Rx Gnd Gnd Tx A B A B Tx Tx 8 7 6 5 4 3 2 1 8 7 6 5 4 3 2 1 2 3 5 Rx Rx AMC XE7 AlphaCom XE1 The connections and pinouts are identical to that of AlphaCom XE7 The Ethernet and serial ports are located at the rear of the cabinet and the RS232 RS422 jumpers are found on the AMC IP board RIO controller unit connection 12 5 1 In the 15 pin D SUB for the RIO Controller Unit the pin...

Page 67: ...67 AlphaCom XE Installation Configuration Operation A100K10805 ...

Page 68: ... by Zenitel Norway AS The company s Quality Assurance System is certified to meet the requirements in NS EN ISO 9001 2008 Zenitel Norway AS reserves the right to modify designs and alter specifications without prior notice in pursuance of a policy of continuous improvement 2010 Zenitel Norway AS support stentofon com DOC NO A100K10805 ...

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