Appendix D. Service and Support
Stack Pro DVR Users Guide
39
3.
At the time of shipping you should arrange to make
payment via your dealer for the initial inspection who
will advise you of this fee.
Your goods must be returned to Stack’s factory in the UK.
The inspection and service process is explained below:
1.
On receipt your goods will undergo an initial inspection
by one of our engineers.
2.
The engineer will attempt to reproduce the fault as
reported and make an assessment of the complexity of the
corrective action:
i) If the corrective action can be identified, we will
contact you with details of the repair required and a
quotation for that work.
ii) If corrective action cannot be easily identified, a full
diagnosis and a “Corrective Action Assessment” will be
conducted. We will then contact you to advise the next
course of action and will quote on expected duration and
cost of repairs where applicable.
3.
Once we have received your authorisation to proceed
with the repair, we will complete the work and request
payment. A full final test will be conducted before the
goods are packed ready for shipping.
4.
Once we have confirmation that payment has been
received, the goods will be returned to you.
Cost and Duration of Service
Service and repair work is conducted at Stack’s factory in the
UK. The cost and the duration of the service will depend on:
•
Your Geographical location.
•
Whether the goods are covered by a warranty.
•
The complexity of the repair work required once the
initial inspection has been completed.
Cost and Duration of Inspection
– Your dealer will advise
on the cost of the initial inspection. It is your responsibility
to arrange for the safe shipment of the goods.
