Appendix D. Service and Support
38
Stack Pro DVR Users Guide
•
If it is a Data Logging product, please provide the TAG
number, software licence number and DataPro version.
Your Dealer will be able to help locating those numbers.
This information will help your Dealer ensure your enquiry is
handled in an efficient manner.
Service Enquiries
If you or the Dealer have identified a fault with your Stack
equipment, it is possible to return the goods for inspection.
Your dealer will help you with this. Before returning your
equipment, please be aware that:
•
All services and repairs are subject to an initial
inspection. No commitment can be made to repair the
goods in full or within a specified budget or timescale
until this inspection is complete.
•
An initial inspection fee will be charged for all services
and payment is required before we conduct the
inspection. On completion of the inspection you will be
advised of any work and the costs involved in repairing
the goods. At this point you have the choice to proceed
or terminate this service.
•
It is your responsibility to safely ship (at your expense)
the goods to Stack. It is also your responsibility to
arrange for the safe return of the goods unless they are
repaired under warranty, in which case Stack will
organise their return. Please ensure that goods are
adequately packaged and insured for the journey.
To arrange for your equipment to be returned for inspection,
please contact your dealer. The process for returning goods
is as follows:
1.
Your dealer will complete and send you a Returns
Authorisation form by fax or mail. This form includes a
unique Returns Authorisation Number (RAN).
2.
You must include that form with the goods when
shipped. Your dealer will advise you about shipping.
