Appendix D. Service and Support
40
Stack Pro DVR Users Guide
The time required to complete any service or repair work
depends on the initial inspection. Upon receiving your RAN
form, we will provide an estimated delivery time, which is
subject to the outcome of the initial inspection.
Priority Service
– If you require your goods to be returned
faster than the estimated delivery time, we offer a priority
service for which there is an extra charge. Again, the time
required to complete any service or repair depends on the
initial inspection. Wherever possible your goods will be
returned within our priority delivery times:
•
UK
- 2-3 working days
•
USA & Rest of World
- 7 working days
Cost and Duration of Service and Repair
– On completion
of the initial inspection, we will quote for the final cost and
expected duration of the service and any repair work. We
will ask you for authorisation to complete the work and
request payment. If you choose not to proceed, we will
return the goods to you as we received them and you will
only be charged for the initial inspection and return freight.
Harnesses and Sensors
– Where goods include harnesses
and sensors, those will be inspected to assess functionality.
We are unable to repair harnesses or sensors that have been
cut or become damaged due to use.
Note: A small number of sensors can be serviced or repaired.
Your dealer can advise which sensors are serviceable.
Loan/Replacement equipment
– Stack operate a return to
base service and repair policy. We do not offer an advance
exchange or loan scheme.
Stack Contact Details
Contact International
United
States
Email:
Web:
[email protected]
www.stackltd.com
[email protected]
www.stackinc.com
