St George Mobile GPRS EFTPOS, Operating Manual

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HyPERCOM MOBILE GPRS MERCHAnT OPERATInG GUIDE – TROUBLE SHOOTInG
82
10.0 Trouble Shooting.
10.1 Hardware Faults.
Hardware Faults Action
no response from the
terminal
1. Ensure that the power cable is securely connected to
the terminal.
2. Power off the terminal for 10 seconds.
3. Power on the terminal.
4. Retry the transaction.
5. Call the Helpdesk if the problem persists.
Terminal not reading
cards
1. Re-insert/swipe the card as per instructions in section 4.
2. If there is still no response from the card reader power off the
terminal for 10 seconds.
3. Power on the terminal.
4. Attempt transaction again.
5. Call the Helpdesk if the problem persists.
Paper jamming
Or
not feeding
Or
not printing
1. Remove the paper roll from the printer to ensure that there is no
paper caught.
2. If the existing paper roll is damaged in any way then replace this
with a new roll.
3. If the problem continues power off the terminal for 10 seconds.
4. Power on the terminal.
5. Initialise the terminal by pressing the FUnCTIOn key and then
press 7 and EnTER. Select the soft key that corresponds with yES.
6. The terminal should print a logon receipt. This will confirm if the
printer is operational.
7. Re-test the printer using the FEED button.
8. you can test the printer by pressing the FUnCTIOn key, followed
by 82 and EnTER, then press 1 and EnTER. A receipt will print.
9. Call the Helpdesk if the problem persists.