St George Mobile GPRS EFTPOS, Operating Manual

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HyPERCOM MOBILE GPRS MERCHAnT OPERATInG GUIDE – PROCEDURES
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4.2 Swiping a Magnetic Stripe Card.
The magnetic stripe reader is located on the right hand side of the terminal.
Magnetic
Stripe Card
Bi-directional
Card Reader
1. Check the terminal is displaying the message InSERT/SWIPE CARD.
2. Hold the card upside-down with the magnetic stripe facing inwards.
3. Swipe the card smoothly through the card reader, in either direction. Ensure the
whole magnetic stripe is swiped through the reader.
4. If there is no response from the terminal, or CARD ERROR message is displayed,
swipe the card again. you might need to swipe faster or slower.
5. If you swipe a chip card the terminal will beep and prompt you to insert the card.
4.3 Damaged Cards.
If a credit card will not read, when inserted in the chip card reader or when swiped, while
performing a credit account transaction, the manual key process should not be used.
Warning: Where the manual key process has been used to perform a credit card
transaction (contrary to the MOTO or ECOM instructions outlined in section 5.7, How
to Process a MOTO/ECOM Transaction), and that transaction is subsequently disputed
by the cardholder, the merchant will be liable for the amount of the transaction.
A manual fall back voucher can be used to fulfil the sale as per the instructions outlined in
section 8.2, Manual Fall Back.
The option of completing a manual voucher OnLy applies to credit account transactions
where the credit card will not read.
In the following situations, the cardholder must be referred to their card issuer and an
alternative form of payment requested.
- Credit account transaction DECLInED
- Savings/Cheque account transaction DECLInED