St George Mobile GPRS EFTPOS, Operating Manual

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HyPERCOM MOBILE GPRS MERCHAnT OPERATInG GUIDE – TRAnSACTIOn PROCEDURES
27
5.3 How to Process a Refund.
Refunds may only be processed where there was an initial valid transaction on the same card.
If a customer returns a purchase, or if an incorrect amount was charged, process a refund
as follows:
TERMINAL DISPLAY PROCEDURE
DATE TIME
EnTER AMOUnT
Press FUnCTIOn.
MERCHAnT FUnCTIOn
EnTER FUnCTIOn
CLEAR
Key in 4 and press EnTER.
Enter Refund Pswd
MERCHAnT nAME
CLEAR
Key in the refund password and press EnTER.
REFUnD
EnTER REFUnD AMOUnT
$0.00
CLEAR
Key in the refund amount and press EnTER.
REFUnD
InSERT/SWIPE CARD
Insert the customer’s chip card into the chip card
reader.
Or:
Swipe the customer’s card through the card reader.
SELECT ACCOUnT
CHEQUE
SAVInGS
CREDIT
Press the soft key beside the account type needed.