39
street address, email address and phone number
where you can be reached during business hours.
When sending product into Horizon, please include
your RMA number, a list of the included items, and
a brief summary of the problem. A copy of your
original sales receipt must be included for warranty
consideration. Be sure your name, address, and
RMA number are clearly written on the outside of
the shipping carton.
NOTICE: Do not ship lipo batteries to
Horizon. If you have any issue with
a lipo battery, please contact the
appropriate Horizon product Support
office.
Warranty Requirements
For Warranty consideration, you must include your
original sales receipt verifying the proof-of-purchase
date. Provided warranty conditions have been met,
your Product will be serviced or replaced free of
charge. Service or replacement decisions are at the
sole discretion of Horizon.
Non-Warranty Service
Should your service not be covered by warranty,
service will be completed and payment will be
required without notification or estimate of the
expense unless the expense exceeds 50% of the
retail purchase cost. By submitting the item for
service you are agreeing to payment of the service
without notification. Service estimates are available
upon request. You must include this request with
your item submitted for service. Non-warranty
service estimates will be billed a minimum of ½
hour of labor. In addition you will be billed for return
freight. Horizon accepts money orders and cashier’s
checks, as well as Visa, MasterCard, American
Express, and Discover cards. By submitting any item
to Horizon for service, you are agreeing to Horizon’s
Terms and Conditions found on our website http://
www.horizonhobby.com/content/service-center_
render-service-center.
ATTENTION: Horizon service is limited
to product compliant in the country of
use and ownership. If received, a non-
compliant product will not be serviced.
further, the sender will be responsible
for arranging return shipment of the
un-serviced product, through a carrier
of the sender’s choice and at the
sender’s expense. Horizon will hold
non-compliant product for a period of
60 days from notification, after which it
will be discarded.
5-14-2015
Country of
purchase
Horizon Hobby
Contact Information
Address
United States of
America
Horizon Service Center
(Repairs and Repair
Requests)
servicecenter.horizonhobby.
com/RequestForm/
4105 Fieldstone Rd
Champaign, Illinois,
61822 USA
Horizon Product
Support
(Product Technical
Assistance)
productsupport@horizonhobby.
com.
877-504-0233
Sales
800-338-4639
United Kingdom
Service/Parts/Sales:
Horizon Hobby Limited
Units 1–4, Ployters Rd,
Staple Tye, Harlow
Essex, CM18 7NS
United Kingdom
+44 (0) 1279 641 097
Germany
Horizon Technischer
Service
Christian-Junge-Straße
1
25337 Elmshorn, Ger-
many
Sales: Horizon Hobby
GmbH
+49 (0) 4121 2655 100
France
Service/Parts/Sales:
Horizon Hobby SAS
[email protected] 11 Rue Georges Char-
pak
77127 Lieusaint, France
+33 (0) 1 60 18 34 90