SERVOPRO CHROMA Gas Analyser
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04400001A / Revision 7
information on geographic and export restrictions, visit (aka.ms/georestrict) and
(aka.ms/exporting).
8. Support and Refund Procedures.
For the software generally, contact the device
manufacturer or installer for support options. Refer to the support number provided with
the software. For updates and supplements obtained directly from Microsoft, Microsoft
may provide limited support services for properly licensed software as described at
(aka.ms/mssupport). If you are seeking a refund, contact the manufacturer or installer to
determine its refund policies. You must comply with those policies, which might require
you to return the software with the entire device on which the software is installed for a
refund.
9. Binding Arbitration and Class Action Waiver if You Live in (or if a Business Your Principal
Place of Business is in) the United States.
We hope we never have a dispute, but if we do, you and we agree to try for 60 days to
resolve it informally. If we can’t, you and we agree to
binding individual arbitration before
the American Arbitration Association (“AAA”) under the Federal Arbitration Act (“FAA”),
and not to sue in court in front of a judge or jury
. Instead, a neutral arbitrator will decide
and the arbitrator’s decision will be final except
for a limited right of appeal under the FAA.
Class action lawsuits, class-wide arbitrations, private attorney-general actions, and any
other proceeding where someone acts in a representative capacity aren’t allowed. Nor is
combining individual proceedings without the consent of all parties.
“We,” “our,” and
“us” includes Microsoft, the device manufacturer, and software installer.
c. Disputes covered
—
everything except IP.
The term “dispute” is as broad as it can be. It
includes any claim or controversy between you and the manufacturer or installer, or
you and Microsoft, concerning the software, its price, or this agreement, under any
legal theory including contract, warranty, tort, statute, or regulation,
except disputes
relating to the enforcement or validity of your, your licensors’, our, or our licensors’
intellectual property rights.
d. Mail a Notice of Dispute first.
If you have a dispute and our customer service
repr
esentatives can’t resolve it, send a Notice of Dispute by U.S. Mail to the
manufacturer or installer, ATTN: LEGAL DEPARTMENT. If your dispute is with
Microsoft, mail it to Microsoft Corporation, ATTN: LCA ARBITRATION, One Microsoft
Way, Redmond, WA 98052-6399. Tell us your name, address, how to contact you, what
the problem is, and what you want. A form is available at (aka.ms/disputeform). We’ll
do the same if we have a dispute with you. After 60 days, you or we may start an
arbitration if the dispute is unresolved.
e. Small claims court option.
Instead of mailing a Notice of Dispute, and if you meet the
court’s requirements, you may sue us in small claims court in your county of residence
(or if a business your principal place of business) or our principal place of business
–
King County, Washington USA if your dispute is with Microsoft. We hope you’ll mail a
Notice of Dispute and give us 60 days to try to work it out, but you don’t have to
before going to small claims court
.
f. Arbitration procedure.
The AAA will conduct any arbitration under its Commercial
Arbitration Rules (or if you are an individual and use the software for personal or
