Spectrasensors OXY5500, Operator'S Manual, Page: 136 / 140

Oxygen Analyzer
B
–
20 4900002239 rev. G 7-11-17
Service Contact
If the troubleshooting solutions do not resolve the problem, contact customer
service. To return the unit for service or replacement, refer to "Service Repair
Order" .
Customer Service
4333 W Sam Houston Pkwy N, Ste. 100
Houston, TX 77043-1223
United States of America
Fax: (713) 856-6623
For SpectraSensors USA Tech Support:
Phone : 888-Endress
E-mail : techsupport@us.endress.com
Hours : Service engineers are on duty Monday-Friday, 8:00 a.m. to 5:00 p.m.
Central Time.
For SpectraSensors International Tech Support:
Phone : +1 (713) 466-3172
E-mail : techsupport@spectrasensors.com
Before contacting Tech Support
Before contacting Technical Services, prepare the following information to send
with your inquiry:
•
Contact information
• Description of the problem or questions
Access to the information above will greatly expedite our response to your
technical request.
Service Repair Order
If returning the unit is required, obtain a Service Repair Order ( SRO )
Number from Customer Service before returning the analyzer to the factory.
Your service representative can determine whether the analyzer can be
serviced on site or should be returned to the factory. All returns should be
shipped to:
11027 Arrow Rte.
Rancho Cucamonga, CA 91730-4866
United States of America
1-909-948-4100