Spectra Logic Spectra 2K Library User Manual Download Page 79

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Chapter 7. Maintenance, Troubleshooting, and Repairs

Contacting Spectra Logic

Information

Web Site

http://www.spectralogic.com

Technical Assistance

Technical Support Phone

United States: (800) 227-4637 or (303) 449-0160
Europe: +44 (0) 870 112 2185

Technical Support E-Mail

[email protected]

Knowledge Base

http://www.spectralogic.com/support/kbase/index.cfm

Supplies and Accessories Sales

United States Sales

Phone: (800) 833-1132 or (303) 449-6400
Fax: (303) 939-8844
E-mail: [email protected]

European Sales

Phone: +44 (0) 870 112 2150
Fax: +44 (0) 870 112 2175
E-mail: [email protected]

Ordering Media

[email protected]

RMA Number for Equipment Service and Returns

Technical Support Phone

United States: (800) 227-4637 or (303) 449-6444 extension 3175
Europe: +44 (0) 870 112 2185

Technical Support E-Mail

[email protected]

Summary of Contents for Spectra 2K Library

Page 2: ...erred to as Licensor and it supersedes any prior proposal representation or understanding between the parties License Grant Licensor hereby grants to you and you accept a nonexclusive license to use t...

Page 3: ...ges resulting from any claims demands or actions arising out of or relating to this Agreement shall not exceed the license fee paid to Licensor for the use of the Program In no event shall Licensor be...

Page 4: ...ry or death Only qualified electricians should replace or install high voltage components Robotics Warning Serious injury can result if hair clothing or appendages are caught in the library s robotics...

Page 5: ...10 Unpacking the Library 10 Powering On the Library 13 Inserting Media 13 Installing the Data Cartridge Magazines 13 Chapter 3 Using the Spectra 2K Library 16 Getting to Know Your Library 17 About AIT...

Page 6: ...guration 34 Maintenance 42 Security 43 Logout 44 Chapter 6 Using the Serial Port Interface 45 Serial Port Connection 45 Fibre Channel Configuration 49 Configuring Serverless Backup 49 Ethernet Configu...

Page 7: ...s 73 Purchasing Bar Code Labels 74 Shipping Information 75 Spectra Logic Repair Policies 75 Contacting Spectra Logic 79 Appendix A Specifications 80 Library Storage Capacity 80 Sony AIT Tape Specifica...

Page 8: ...tridges and with one or two tape drives About This Guide This guide describes the installation and operation of the Spectra 2K library including troubleshooting information The information in this man...

Page 9: ...n ways to avoid damaging equipment Warning Read Warnings to learn ways to avoid personal injury Contacting Spectra Logic Spectra Logic Corporation 1700 N 55th Street Boulder CO 80301 USA Support Phone...

Page 10: ...dge Magazines Unpacking the Library Save the original packing material Failure to transport the library in its original packaging risks voiding the library s warranty To unpack the library first note...

Page 11: ...n the back of the library The Spectra 2K Library User Guide for iSCSI NDMP and Serverless Backup this guide The Spectra 2K Library Release Notes or iSCSI NDMP and Serverless Backup A serial cable for...

Page 12: ...uns along the right side of the library Note Remember to save all packaging materials in the event that you need to ship the library at a later date 7 Remove the packaging around the data cartridge ma...

Page 13: ...the library in front of the drive s 5 If the library does not initialize properly see Troubleshooting the Library on page 72 Inserting Media The simplest way to insert media into your library is to l...

Page 14: ...e top Also match the holes on the side of the DCM to the corresponding pegs inside the library Figure 2 2 4 Holding the DCM in one hand push it firmly into its place behind the robotic picker You will...

Page 15: ...then stop to rest at the bottom of the library You will then see the rotation of the DCM so that the first DCM installed now faces the back of the library 3 Use the library door key to open the librar...

Page 16: ...Spectra 2K Library Getting to Know Your Library Attaching Bar Code Labels Using AIT Data Cartridges Getting Information from the Picker s LED Getting Information from the Drive LEDs Using the 30 Cart...

Page 17: ...Spectra 2K library include The door which provides access to the data cartridge magazine tape drives and robotic tape picker The window which allows full visibility of the data cartridge magazine tap...

Page 18: ...de Data cartridge magazine DCM AIT tape drive s Robotic tape picker Note To prevent the door from accidentally opening and to make sure that the library operates without interruption shut the door and...

Page 19: ...ort Library internal SCSI ID switch Library Library configuration switch Config Fibre Channel or Ethernet port Drive access panel and fan Caution Do not change the settings on the library configuratio...

Page 20: ...ar code labels are available with or without checksum characters the Spectra 2K library accepts only bar code labels with a checksum character Attaching Bar Code Labels Bar code labels allow the Spect...

Page 21: ...data cartridge in the DCM with the cartridge window facing the top of the magazine Correctly installed the data cartridge snaps into the tape slot Remove the data cartridge by grasping the cartridge a...

Page 22: ...rting a Tape Cartridge into a Drive The robotic tape picker moves tapes between tape storage slots and the tape drives If you need to insert the data cartridge directly in the tape drive for example t...

Page 23: ...cker s LED The picker s light emitting diode LED visible through the window of the library shines either green or amber indicating the status of the picker The following table describes the LED operat...

Page 24: ...whether the tape inside is write protected is a cleaning tape or if the drive failed a self test The AIT drive indicates a failure when the status light far right flashes in a double pulse pattern Ke...

Page 25: ...ary with the second magazine in front Type of Blink LED Type Busy Tape Status Offa a Off no color in the LED Not Busy Unloaded N A Onb b On green and not blinking Device Active Loaded Write protected...

Page 26: ...Chapter 3 Using the Spectra 2K Library 26 3 Close the door of the library and the process repeats itself Figure 3 7 The30 cartridge magazine carousel...

Page 27: ...SCSI enabled or you can purchase NDMP Both the Fibre Channel and Ethernet Spectra 2K libraries incorporate an internal HTTP based application for device configuration and management iSCSI iSCSI is a f...

Page 28: ...of tape resources to be shared between multiple hosts Caution Care must be taken to ensure that multiple requests are not being sent to the same tape drive at the same time With NDMP there is typicall...

Page 29: ...he appropriate method from the list below based on your environment Fibre Channel environment using Soft Loop ID No further configuration is necessary To configure the Ethernet management port use one...

Page 30: ...ge with Internet Explorer be sure to check your HTTP proxy settings To change your settings i Go to Tools Internet Options Connections LAN Settings Advanced ii Add the IP address or hostname of the li...

Page 31: ...annel or Ethernet ports go to on page 35 If you would like to enable options NDMP or Serverless Backup go to Options Enablement on page 34 If you would like to view the library status go to Status on...

Page 32: ...use the large icons to navigate screens within that section The General Status screen details information on the following Controller This section details information specific to the library controll...

Page 33: ...nformation on configuring the ethernet interface go to Ethernet on page 37 Library This section identifies the library type the current library firmware version and the library serial number Tape Driv...

Page 34: ...vailable options Options Enablement This section identifies the hardware ID that you will need to be able to receive an option key Once you have an option key you can enter it in this section Enter th...

Page 35: ...d and activated with a key code Licensed Disabled The option has been purchased but is currently inactive Licensed Enabled The option is currently licensed and active Note Ethernet libraries may have...

Page 36: ...umber A soft address provided by a hub or switch will be used if the box is not checked Hard Loop ID Select a loop ID between 0 125 This is only necessary with a hard loop ID Connection Type Select Au...

Page 37: ...uld be less than 12 characters to support DHCP and DNS naming conventions IP address Static IP address This field is not available while in DHCP mode IP Subnet mask IP network mask standard IP paramet...

Page 38: ...rs that are connecting to the tape and library devices Select Change to save the information iSCSI Access Control iSCSI Port The default iSCSI listen port number is 3260 This is the IANA assigned port...

Page 39: ...Check this box to enable iSNS When iSNS is enabled it is necessary to specify the IP address of the iSNS server iSNS IP Address Enter the IP address of the iSNS server This must be a valid server IP...

Page 40: ...rmation The NDMP Device Names are also listed Advanced DVCID Check this box to have the library always return device identifiers if available when a Read Element Status command is performed The Read E...

Page 41: ...ntirely only the read element status return will be in SCSI 3 mode When the box is left unchecked the library will return device identifiers using the SCSI 2 standard Checking or un checking the DVCID...

Page 42: ...ice To view the information select the appropriate icon for the device type select the specific device from the drop down menu and then select GO Selecting the Restart icon will save all configured pa...

Page 43: ...ult super user setting is username SU with no password Add User Select a Name Password and Security level and then select Add User Edit User Select a current user to be edited and then select Change D...

Page 44: ...r 5 Using the HTTP Interface 44 Note You cannot delete the last user with super user permissions Logout To log out simply select the Logout link located in the upper right hand corner of the HTTP inte...

Page 45: ...figuration iSCSI Password Configuration Enabling Options Connecting the Library to the Network Jumbo Frames NDMP Setup Serial Port Connection 1 Connect a serial cable to the library the diagnostic por...

Page 46: ...et as follows 3 After making sure the serial port settings are correct select OK 4 Select Enter the Configuration Menu is displayed Figure 6 2 1 Management Account Select to set or change the user nam...

Page 47: ...ngs 4 TAOS ITP Not available 5 TAOS NDMP Select to configure the NDMP settings 6 TAOS iSCSI Select to set configure the iSCSI settings 7 Enable Device options Not available in library 8 Options Enable...

Page 48: ...ss Backup go to Fibre Channel Configuration on page 49 If you would like to configure your Ethernet ports iSCSI or NDMP go to Ethernet Configuration on page 52 If you need to create a new password go...

Page 49: ...or a soft loop ID 2 Loop ID Only necessary with a hard loop ID 3 Connection Prompts for selection of Loop Fabric or Auto for fibre connection mode 3 Initiator This option should be disabled unless you...

Page 50: ...ss the Option Enablement Menu for your library Figure 6 4 3 Enter the activation key code for Serverless Backup Option 5 in the Option Enablement Menu Figure 6 4 4 Return to the main menu then select...

Page 51: ...Chapter 6 Using the Serial Port Interface 51 8 Tap y to confirm rebooting the system Figure 6 6 After a reboot Serverless Backup is ready for use Figure6 6 Select btoreboot then selectytoconfirm...

Page 52: ...on Menu select 3 from the Configuration Menu The Ethernet Configuration Menu appears Figure 6 7 2 To configure the Ethernet port use the following options 1 Enable DHCP Select to enable DHCP When DHCP...

Page 53: ...mpted to enter your password then to re enter it Help Displays help for this menu ESC Return to previous menu Returns you to the main menu 3 After configuring the unit for your site tap Esc to return...

Page 54: ...iSCSI using the iSCSI Configuration Menu Figure 6 9 The iSCSI Configuration Menu gives you the following options 1 Authentication Choose an authentication method CHAP SRP or None 2 Header Digest Choos...

Page 55: ...be a valid server IP whenever iSNS is enabled 7 iSNS Server Port The default port 3205 is assigned by IANA and should not be modified under normal conditions Help Displays help for this menu ESC Retur...

Page 56: ...ill be required to make any subsequent configuration changes Note This password is also used to validate firmware updates using FTP 2 Disable Password Select to disable your password Help Displays hel...

Page 57: ...have only one protocol active at any given time Enabling one Ethernet protocol will automatically disable all other Ethernet protocols that are currently licensed Licensed Enabled The option is curre...

Page 58: ...and the disabled state CoD Option 6 Indicates storage capacity in the library Displays help for this menu Esc Returns you to the main menu 3 Press Esc to return to the Configuration Menu There will b...

Page 59: ...y are kept fed streaming with data To enable Jumbo Frames increase the MTU on the filers Gigabit Ethernet switch and the backup host s Ethernet adapter The Ethernet interface on the library will autom...

Page 60: ...Backup is not licensed obtain and enter the activation key from Spectra Logic If NDMP is not enabled tap 2 to toggle enabled disabled Configuring NDMP 1 Select 5 from the Configuration menu to access...

Page 61: ...Port Select 2 to set the NDMP port 2 Press Esc to return to the Configuration Menu There will be an asterisk next to the menu option indicating that an unsaved change has been made 3 Select 9 to save...

Page 62: ...ry devices are named as below Library Library0_0 First Tape Device Tape1_0 Second Tape Device Tape2_0 The backup application will also want to know the host name of the NDMP tape server This hostname...

Page 63: ...fied that each library can be pinged by the host system that runs the NDMP backup software ping spectra0 It should also be verified that the filer can be pinged as well Network Appliance Filer Setup T...

Page 64: ...bly for many years Note The AIT tape drive does clean itself when necessary If further cleaning is required use only Sony SDX TCL cleaning cartridges For ordering information see Purchasing Additional...

Page 65: ...ng the drive cleaning time in half until an appropriate time between cleanings has been reached for your environment Conversely if you have a very clean operating environment double your time between...

Page 66: ...e the picker is parked in front of the DCM 4 Carefully insert the cleaning tape into the drive with the window facing the top of the drive The cleaning tape performs automatic cleaning and ejects the...

Page 67: ...ly Handling of Tape Cartridges Proper handing of tape cartridges is essential to ensuring data integrity Tape cartridges must be kept in a clean dust free environment Store tape cartridges in a sealed...

Page 68: ...e slots in the data cartridge magazines Use compressed air to clean out the inventory sensors on the robotic tape picker Figure 7 1 Use a soft cloth to clean the bar code scanner window on the robotic...

Page 69: ...the library 2 On the back of the library open the fuse compartment by prying under the short tab with a small screwdriver Remove the red fuse holder underneath Figure 7 2 3 Remove the two fuses and r...

Page 70: ...pectra Logic Technical Support To load the library firmware 1 Power down the host computer 2 Disconnect the SCSI cable from the library this will prevent conflicts between the host bus adapter and the...

Page 71: ...turns amber for the duration of the firmware upgrade usually less than five minutes 13 When the drive ejects the tape the upgrade is complete remove the firmware tape from the drive Note If the tape...

Page 72: ...tape or other object is not blocking the motion of the picker check the picker jaws the drives and the DCM 5 Make sure that the library configuration switch is set correctly Settings 4 and 5 can cause...

Page 73: ...the bar code scanner 1 Make sure the backup software s bar code feature is enabled 2 Make sure bar code labels are compliant with the standards listed in About AIT Bar Code Labels on page 20 3 Make su...

Page 74: ...AIT labels are slightly smaller so exercise caution when acquiring labels Use only bar code labels that are specifically designed for AIT tape cartridges Purchasing Custom Bar Code Label Sequences Ba...

Page 75: ...offers a standard three year return to factory warranty on all libraries As of January 13 2003 Spectra Logic is also offering a free upgrade to QuickSwap when users register their libraries on the Spe...

Page 76: ...dealer Should this product fail to be in good working order at any time during this three year period Spectra Logic will at its option repair or replace this product at no additional charge except as...

Page 77: ...the original packing material Failure to do so will void the warranty See the label on the inside lid of the shipping container for instructions on packing the library The purchaser is responsible for...

Page 78: ...stomer The program includes Access to a Spectra Logic Technical Support representative any business day not including evenings weekends or holidays from 8 00 a m to 5 00 p m Mountain Time MT Upon veri...

Page 79: ...spectralogic com support kbase index cfm Supplies and Accessories Sales United States Sales Phone 800 833 1132 or 303 449 6400 Fax 303 939 8844 E mail sales spectralogic com European Sales Phone 44 0...

Page 80: ...hange without notice AIT 1 AIT 1 AIT 2 AIT 3 Library Cartridge Capac ity 15 30 15 30 15 30 15 30 Tape Type 170 m 230 m 230 m 230 m Native Capacity per Cartridge 25 GB 35 GB 50 GB 100 GB Library Maximu...

Page 81: ...the AIT tape cartridges Note All specifications are subject to change without notice Tape Type Manufacturer Length Capacity AIT 1 SDX 25C Sony 170 meters 25 0 GB native 65 0 GB compressed AIT 1 SDX 35...

Page 82: ...rage access time 55 seconds Uncorrectable errorrate 1 x10 17 bits Sustained transfer rateb c b This is a per drive value Total sustained transfer rate for the library depends on the number of drives i...

Page 83: ...he specifications for that country 220 Volt AC Power Cord for Use in North America The criteria for a U S and Canadian 220 volt AC power cord for the Spectra 2K library are as follows Power cord must...

Page 84: ...1 0 square millimeters Fuses The library includes two 1 4 x 1 1 4 or 5x20 mm 3AG 250 volt 2A slow fuses For complete instructions on replacing fuses see Replacing the Fuses on page 69 Caution For con...

Page 85: ...uipment Including Electrical Business Equipment FCC Notice This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC rules These li...

Page 86: ...f information technology equipment including electrical machines EN 61000 4 2 1995 Electrostatic discharge requirements for industrial process measure ment and control equipment EN 61000 4 3 1996 ENV...

Page 87: ...relevant provisions referring to Protection against electrical hazards Protection against hazards such as Mechanical Hazards Fire Hazards Noise Vibration The CE marking has been affixed on the device...

Page 88: ...tect tab 22 AIT tape drives cleaning manually 64 LED 24 B backup application notes NDMP 62 bar code labels 20 checksums 20 ordering 73 ordering custom sequences 74 ordering information 74 bar code rea...

Page 89: ...ication 40 drive LED 24 drives LED 24 DVCID 40 E e mail Spectra Logic ordering media 79 technical support 79 enable options NDMP 57 Serverless Backup 57 enclosed flush mount rack mount rail kit 74 Eth...

Page 90: ...ordering bar code 74 ordering custom bar code 74 LED drive 24 pulsing 25 robotic picker 23 status 24 tape drive 24 legal limited warranty 76 repair policy 75 library 30 cartridge unit 25 configuratio...

Page 91: ...on 56 Phone Numbers Europe 9 Spectra Logic 9 support 9 phone Spectra Logic sales 79 technical support 79 policies limited warranty 76 repair 75 power cable 83 cord requirements 83 84 specifications 83...

Page 92: ...verless Backup about 28 enable options 57 serial port configuration 49 sharing tape devices 28 shipping under warranty 77 specifications AIT data cartridges 81 fuse 84 operating environment 84 power 8...

Page 93: ...AIT data cartridges 21 http interface 30 library 30 cartridge unit 25 serial port 45 Web interface 30 W warnings and cautions 4 warnings used in this guide 9 warranty 76 shipping 77 Web interface conf...

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