Chapter 7. Maintenance, Troubleshooting, and Repairs
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Note:
Under any Warranty and Additional Service Option, if Spectra
Logic forwards to Customer a library or part to replace a
malfunctioning library or part, Customer will return the
malfunctioning unit or part to Spectra Logic (using the RMA #
provided) within five days of receipt of the replacement library/
part. If Customer does not return the malfunctioning library/part
within five days (fob destination), Customer will pay for the unit/
part at the then-applicable list price and upon receipt of invoice
from Spectra Logic.
If Customer does not pay as provided herein and such non-
payment continues for 10 days after written notice, Spectra Logic
may unilaterally void the warranty and pursue all available
remedies.
Limited Warranty
Spectra Logic warrants the tape library to be in good working order for a period of
three full years from the date of shipment from Spectra Logic or an authorized Spectra
Logic dealer. Should this product fail to be in good working order at any time during
this three-year period, Spectra Logic will, at its option, repair or replace this product at
no additional charge except as follows:
Suspect parts sent to Spectra Logic will be repaired or replaced. Exchanged parts will
be either reconditioned or new at the option of Spectra Logic. This limited warranty
does not include:
•Service to repair damage resulting from accident
•Disaster, misuse, and abuse
•Non-Spectra Logic modification of the product including, but not limited to, product
expansion through plug-in additions except as provided by Spectra Logic
•Removal of serial number tags
•Physical damage caused by inadequate packaging
•Tape head cleaning performed on drives provided by Spectra Logic with a non-
certified cleaning cartridge
•Drives purchased from vendors other than Spectra Logic
If any of the above conditions exist, Spectra Logic reserves the right to repair the unit
at the current fixed price of repair.
Warranty service can be acquired during the three-year period by shipping the product
to Spectra Logic with an invoice and Return Materials Authorization (RMA) number.
