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8.2 GENERAL INFORMATION
This quality manufactured product is state of the art. The materials used
were meticulously selected and are constantly checked, as is our production
process. Setting up or installing this product requires specialized knowl-
edge. Our products may therefore only be installed and commissioned by
specialized firms and in compliance with statutory regulations as amended.
8.3 WARRANTY PERIOD
The General Warranty Terms and Conditions apply only within the Federal
Republic of Germany, and European Union The warranty period and scope
of the warranty in accordance with these terms and conditions shall apply
apart from the statutory guarantee, which remains unaffected. Spartherm
Feuerungstechnik GmbH gives a 5-year warranty
• Basic body, fireplace inserts
• Basic body, stoves
• Basic body, fireplace cassettes
• Basic body, fireplace doors
Spartherm Feuerungstechnik GmbH gives a 24-month warranty on elevating
mechanisms, operating devices such as handles, adjustment levers, shock
absorbers, electronic and electrical components such as exhausters, gover-
nors, original spare parts, all purchased parts and safety devices.
Spartherm Feuerungstechnik GmbH gives a 6-month warranty on wearing
parts around the fire, such as fireclay bricks, vermiculite, fire grates, seals
and glass ceramics.
8.4 REQUIREMENT OF EFFECTIVENESS FOR THE
WARRANTY
The warranty period starts on the date of delivery to the dealer/intermediary.
This must be verified from a document such as an invoice with the dealer/
intermediary’s confirmation of delivery. The warranty certificate relating to
the product must be produced by the claimant when making a warranty
claim.
If such proof is not produced Spartherm Feuerungstechnik GmbH shall not
be obliged to honour the warranty.
8.5 WARRANTY EXCLUSIONS
The warranty does not cover:
• Wear and tear to the product
• Fireclay bricks vermiculite: These are natural products subjected to
expansion and contraction during the heating process. This may create
cracks. For as long as the linings remain in position in the fire chamber
and do not break up, they remain fully functional.
• the surfaces: Discoloration of the enammelenamel or galvanized sur-
faces caused by thermal stress or overload.
• the elevating mechanism: If the installation instructions are not correctly
followed, resulting in overheating of the pulleys and bearings.
• the seals: Reduced sealing due to thermal stress and hardening.
• the glass ceramics: Soiling caused by soot or burnt-in residues of burnt
materials as well as visibly changed colour or other aspects due to ther-
mal stress.
• Improper transport and/or incorrect storage
