42
7. TROUBLESHOOTING
You can rectify the following problems with your ambiente a1/a2/a3/a4/
a4 H
2
O/a5/a7/a8 independently, please contact your stove builder or fitter
for all other problems.
7.1 GLASS EXPERIENCING HEAVY, QUICK AND
IRREGULAR SOOTING
If this did not occur from the very beginning, please check the following points:
• Are the correct fuel and technology being used?
• Is the combustion air control fully opened? (control lever turned fully to
the left)?
• Is the external combustion air flue unblocked?
• Does the sooting occur within half an hour? (gradual soiling during oper-
ation of the system is normal. A car windscreen will also become soiled
during a journey!) To resolve the problem, ensure that no pieces of wood
are in direct contact with the glass panel or in very close proximity to it.
• Is the firebox insulation a perfect fit?
• Is the wood dry enough?
• Has enough wood been added to the fire? (when the volume of wood is
too low, an insufficiently high temperature is achieved in the fireplace)
7.2 FIRE IS DIFFICULT TO LIGHT
If this did not occur from the very beginning, please check the following points:
• Are the correct fuel and technology being used?
• Is the wood dry enough?
• Is the wood too thick?
• Has the air intake been sufficiently guaranteed?
• Are you in the transitional period?
• Are you experiencing atmospheric inversion?
• Is the combustion air control fully opened?
• Is the external combustion air flue unblocked?
7.3 SMOKE LEAKAGE WHEN ADDING WOOD TO THE
FIRE
If this did not occur from the very beginning, please check the following
points:
• See all questions in Point 7.1
• Has the burnt-through phase been reached?
• Is the bypass valve open?
• Has the required low pressure been achieved?
• Is the chimney unblocked?
• Has your stove already reached its operating temperature?
• Did you open the door slowly at the beginning?
7.4 FIRE BURNS TOO QUICKLY / WOOD CONSUMP-
TION TOO HIGH
If this did not occur from the very beginning, please check the following points:
• Has the wood been cut to a sufficient size?
• Is the chimney drawing air too strongly?
• Have your reduced the combustion air control (control lever turned fully
to the left)?
• Are you using solid hardwood with 15-18 % residual moisture?
• Is the door completely closed?
• Have you kept to the recommended volume of wood?
