SA262
Ventris Dual Reverb Owner’s Manual
55
Troubleshooting
Restore Factory Settings
In order to revert the Ventris to its factory settings, clearing all user data, presets, expression
mappings and custom effect engines, use either the Neuro Mobile App or Neuro Desktop Editor and
choose the Factory Reset option in the Hardware Options menus. It is also possible to perform a
factory reset without the Neuro App by following these steps:
•
Press and hold the O
PTION
F
OOTSWITCH
.
•
Connect the power supply.
•
The C
ONTROL
L
ED
will blink rapidly until the reset is complete. You can stop holding the T
AP
F
OOTSWITCH
once the C
ONTROL
L
ED
starts to blink.
Noise
Power source:
Ensure that the proper power supply is being used.
Near noise source:
Move pedal away from power supplies and other equipment.
Other equipment:
Remove other effects from signal chain; see if noise persists.
Bad cables:
Swap out audio cables.
USB ground loop:
When connected to a computer using a USB cable, noise can appear in the audio
signal. This usually results from ground loop noise due to the Ventris and computer running on
separate power supplies. In the case of laptops,
disconnecting the computer’s power supply and
running it on a battery can often mitigate the noise. External display monitors are often the primary
source of noise, and powering down monitors can also resolve noise issues.
Ground loop with amp:
Make sure your Ventris is running on the same power mains circuit as your
guitar amplifier.
Hot Hand Doesn’t Work
Low power:
Ensure that the proper power supply is being used.
Not calibrated properly:
Calibrate the Hot Hand. See the
Hot Hand Input
section for more details.
Not connected properly:
Check Hot Hand connections.
Unit Appears Dead / No LEDs Lit
Wrong power supply:
Use correct power supply. See the
DC 9V (Power)
section for more details.
Frequently Asked Questions
How can I access the extended reverb engines without the app?
The extended reverb engines can be accessed via MIDI or USB-MIDI. Send a MIDI message CC #1 with
a value between 0 and 23. Values 0 to 11 correspond to engines Room (0) through Reverse (11).
Values 12 to 23 correspond to extended engines.