Tips and Troubleshooting
Basic Troubleshooting
If a problem occurs, you can try the troubleshooting suggestions listed below. If one of these doesn’t remedy the problem, or
you are not sure how to proceed, please contact the Sonos Customer Support team and we’ll be happy to help.
Support Diagnostics
Support Diagnostics should only be accessed if you are talking with a Sonos Support representative. (To find the correct
telephone number for your country, go to
www.sonos.com/support/contact
.)
For general Sonos support information, go to
www.sonos.com/support
.
1.
From the
Settings
menu, touch
Advanced Settings
.
2.
Touch
Submit Diagnostics
and follow the on-screen prompts.
Can’t Find What You’re Looking For?
If you can’t find the answer to your question in our documentation, please visit our Frequently Asked Questions (FAQ) pages
at
www.sonos.com/support
.
Or, ask us a question at
http://faq.sonos.com/ask
.
Warning:
Do not open a device as there is a risk of electric shock. Under no circumstances
should the product be repaired by anyone other than an authorized Sonos repair center, as
this will invalidate the warranty. Please contact Sonos Customer Support for more
information
.
A
